Part Time Customer Service Advisor Sales & Client Success · Milton Keynes · Hybrid Remote

Job Title: Customer Service AdvisorLocation: Milton Keynes - Hybrid (3+2)Salary:Up to £24,000(FTE), £14,400 (pro rata) dependent on experienceContract Type: Part Time 22.5 hours per week- Covering Mon - Thurs 09.30 - 14.30 and Friday 12.00 - 14.30 (this can be flexible to suit the right candidate)Are you proactive and confident in delivering outstanding customer service via phone and email?If the answer is 'Yes', we want to hear from you!What’s great about the role?You will join and be part of an energetic and professional team of Customer Service Advisors, who build customer confidence in our service and products everyday. You will competently handle a variety of queries ranging from; log in issues and new claim requests through to policy amendments and cancellations and be a team player to help achieve team success.Benefits Hybrid working between home and office (3 days in office 2 working from home) 25 days annual leave with option to purchase additional holiday days Private medical insurance Employer contributory pension Free travel insurance for you and your family Life assurance – 4 x salary Practical Health Plan Salary sacrifice options include big technology purchase discounts, retail discounts platform, share ownership plan and more What are we looking for? Experience of working within a customer service environment Experience of handling both inbound and outbound telephone calls in a customer service environment would be an advantage. Experience and confidence in handling and resolving customer queries at first point of contact Ability to establish and collate information from a variety of sources to provide individually tailored customer solutions. Have an intermediate level of numeracy in order to confidently deal with statistics, produce standardised management information and calculate customer’s premium or claim payments. Basic knowledge of Microsoft Excel and Word. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!Why Personal Group?We protect the unprotected and connect the unconnected! We do this by providing market leading employee benefits and straightforward insurance plans focused on improving employee health, wellbeing and engagement to create a happier, healthier and a more productive workforce. Alongside this we offer specialist pay and reward and employee experience consultancy.Together we provide a full-service solution to help our clients stand out as an employer of choice while ensuring that our offerings across the Group are fair, reasonable and accessible to all reaches of society. To find out more about the amazing products we offer and a little more about us take a look at our careers page - Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.
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