Part-time Customer Care Team Lead

Sheltered Housing Team Leader
Up to £30,091.21 per annum plus £2,600 car allowance - non-contractual (FTE £34,792.Hybrid - Midlands / East of England with travel across our geography as required
Permanent,Part Time(32 hours per week)
Are you a Housing professional looking for an exciting new role within an organisation committed to improving lives? Are you passionate about promoting independent living and supporting customers? If so, our Sheltered Housing Team Leader role could be the perfect job for you
Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Sheltered Housing team are critical to ensuring our older customers can live independently, and ultimately building safe communities.
As a Sheltered Housing Team Leader at Longhurst Group, you will be leading a team of Service Managers across Cambridgeshire, Huntingdon, Norfolk and Lincolnshire, ensuring the Sheltered Schemes are effectively monitored and well-managed in order to deliver the highest possible service to our older customers. Manage a team of Service Managers, providing guidance and support to the team including staff development, one to ones, annual appraisals, and performance management.
Promote an awareness of the teams role in effective tenancy management issues and support to co-ordinate activities to ensure the best outcome for the customer and group.
In order to be successful in application for our Sheltered Housing Team Leader role, youll need a proven background in Housing Management, strong knowledge of tenancy and ASB issues and an understanding of Health, Safety and Compliance Legislation. Have a driving licence and access to a vehicle for travel across our Schemes is also a must.
Our Sheltered Housing Team Leader position is a hybrid position, contracted to 32 hours per week. To us, this means a weekly presence across the Schemes within your geographical area, with some time working from home and some presence in either our Rushden, Peterborough or Boston office for training and team meetings. A large portion of our Sheltered Housing team are patch based too, with team meetings held at sites or in our offices.
This is a hugely exciting time to join Longhurst Group not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Sheltered Housing Team Leader opportunity is the perfect chance to develop your skills and knowledge across Housing and to really hone your operational management skills. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.
Up to 26 days annual leave (Pro rata based on contracted hours)
Car Allowance = £2,600 per annum (non-contractual, annually reviewed)
Pension Scheme with contributions matched by us up to 8.Life Cover of three times your annual salary (as part of pension scheme membership)
Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
Free Eye Tests
Free flu vaccinations
Investment in your personal development through our extensive learning and development opportunities.
Professional subscription for membership fees relating to your role, paid for by us
Family friendly, carers leave plus other paid leave
Long Service Awards
Carers Networking Group and resources to support Unpaid Carers
This role currently attracts a non-contractual car allowance according to our Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you.
This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
As an equal opportunities employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.