Parents Advice Project Worker

£14,213 for 17.5 hrs, flexible to meet the demands of the Service. These posts may include occasional evening & weekend work. A relevant secondment would be considered. Fixed term (to Dec 2025) tied directly to the Cattanach funding (continuation dependent on funding).RoleMain Purpose:To provide immediate holistic person centered advice, information and representation to vulnerableindividuals/families with young children (pre-birth to 3) & support to colleagues working with vulnerablefamilies and where necessary, refer and support clients to access appropriate advice agenciesThe advice and representation offered will focus on the consequences of the Welfare reform Act and the economicdownturn – seeking to resolve the practical barriers and stressors that inhibit attachment, primarily (but notexclusively) Money, Benefits, Debt, and HousingThis new innovative service has three specific outcomes/ objectives:To build the resilience of familiesTo support and empower parents to deal with problems before theyescalate into a crisisTo empower parents to address underlying problems that can cause (or may alreadybe causing) mental health issues.To represent clients at Social Security Appeal Tribunals and Disability Appeal tribunals focusing on those which area consequence of Welfare reform and the economic downturn.Delivering a series of training sessions/information sessions to front line family workers & parents primarily,(but not exclusively) on Money, Benefits, Debt, Financial capacity, Employment rights and HousingProject DeliveryThe Rural Parents Advice Project worker covers Stirling District and access to advice on the frontline is essentialand the worker would construct their availability and geographic location to maximise opportunity for vulnerablefamilies to engage with the minimum of obstacles.Appointment to this post is conditional on two satisfactory references and a current PVG certificate.OrganisationalResponsibility: Directlyline managed by the Stirling District Citizens Advice Bureau CEO CLOSING DATE noon on Friday 17th May 2024The Cost of Living crisis is unprecedented in social history and continues to have a devastating impact on the livesof many Stirling citizens. The need for advice, information and crisis intervention support around money, debt,shortages of fuel and food is huge and continues to grow.The Cost of Living Support Worker is responsible for supporting volunteer advisers deal with the increase in casework/ demand due to Cost of Living drivers.The post holder will increase volunteer advisors capacity to deal with cost of living driven enquiries & supportthe main Bureau volunteer led generalist service to deal with the increased volume of enquiries.The post holder will act as support and mentor to both office-based and remotely enabled advice volunteers ensuringthey have the necessary support to deal with enquires effectively and efficiently.General ResponsibilitiesTo act as the main point of contact and mentor for all advice volunteers seeking casework/advice support on Costof Living driven enquiriesTo support bureau based & remotely enabled volunteers to assist in thedelivery of the core advice service.To provide advice support for remote & bureau based volunteerworkers particularly in relation to complex/crisis Cost of Living crises driven clientenquiries.Provide advice for maximising income & support volunteer advisers in the provision ofadvice & assist people maximise their income by accessing such support as is available to them (e.g.benefits and grants).Provide advice & support volunteer advisers in the provision of advice formanaging debt. Helping people identify their options and strategies, enabling them to get control of theirborrowings or removing the burden of debt entirely.To undertake supervisory roles within the office –e.g. 2nd tier technical support on complex Cost of Living driven enquiriesTo communicate frequentlywith volunteer advisers to ensure they are satisfied, well-placed and any concerns are addressed.Tohelp ensure the purpose of the Stirling CAB, its actions, policies, procedures and the role of the volunteer isclearly communicated, understood and implemented.To help represent and present the views of volunteersand volunteering related matters to senior management.Help ensure that the required monthly CABstatistics are provided to the Deputy ManagerTo carry out any other reasonable task requested by CABmanagement or required by the Board of trustees.AccountabilityProvide written reports to monthly supervision sessions with Deputy ManagerAttend annual appraisalAttend Annual General Meeting and quarterly reviews of role with CEOWe are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day today operational responsibility for the delivery of a high-quality generalist advice service within AirdrieCitizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in linewith the Scottish National Standards and Citizens Advice Scotland’s Membership standards.This post also supports the learning and development of a high-quality service by providing formal training tovolunteers and staff as and when required.The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.Employee benefitsAirdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer consideringflexible working arrangements where appropriate. For more details of some of the other benefits on offer to ouremployees, please contact us for more information.Core DutiesProvide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE dataentry and enquiry entry.Support advisers to produce accurate, legible and complete clientrecords.Contribute to building and supervising an effective team, understanding the importance ofcontinual improvement of the service.Undertake advice work as and when required.Implementeffective Triage ServiceSupport and maintain uniform advice standards and contribute to theirdevelopment. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish NationalStandards.Actively implement the Aims and Principles of the CAB service, together with its otherpolicies.Delivery of advice and information services to clients.Ability to work withoutsupervisionBasic training skillsAbility to deal with staff, volunteers and the public in acalm, caring and competent mannerAbility to analyse and interpret complex informationAbilityto prioritise own work and that of others, meet deadlines and manage workload in a pressuredenvironmentAbility to give and receive feedback objectively and sensitively and a willingness tochallenge constructivelyAt least 2 years’ experience of supporting others in advice provisionA working knowledge of CASTLE for the purpose of recording client casesCommitment to ongoing trainingWorking within the voluntary sectorExperience of supporting vulnerable clientsMotivated person required to deliver the AIM HI Income Maximization Project across Midlothian.Working closely with Midlothian Sure Start Centres, Midwives, Health visitors and Changeworks the post holder will berequired to provide holistic money and benefits advice to improve the circumstances and well-being of Midlothianfamilies. The worker will provide help and assistance with checking benefit entitlement, completing benefitapplications and challenging benefit decisions. The work will also include income maximisation, advice onbudgeting, utility, housing and other issues including some assistance with debt (including housing debt).Good interpersonal skills are essential and the post holder will work closely with referring professionals and beresponsible for developing innovative ways to engage with some hard to reach groups.21 hours per week with some flexibility.The postholder will provide specialist information, advice and support to people in Midlothian in or who are facingfinancial hardship, with a focus on addressing issues with benefits and maximising home energy efficiency andcost-saving. They will provide the service flexibly, by phone, email at the CAB and local community venues asrequired.Experience of advice-giving and managing a complex caseload and an up to date understanding of the Scottish and UKbenefits system are essential. Awareness of services to support people facing financial hardship and experienceof using a case management system are and advantage.
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