Owner and Guest Experience Manager

Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager.Are you an empathetic people person looking for a career with a little more life? Join our reception team where guest experience comes first and creating amazing memories is second nature.Apply fast, check the full description by scrolling below to find out the full requirements for this role.So, why Parkdean Resorts?Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:Annual Management Bonus schemeClear career progression pathwaysUp to 50% off holidays with us25% off holidays for friends and family30% off park activities, food and drinkWe want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.What you will be doing...As our new Experience Extraordinaire, you’ll be a smooth operator and a great role model, providing a seamless and memorable experience for our guests. This means:Being the voice of the customer and bringing to life the guest and owner experience to improve experience, feedback and performance.Understand, review and effectively use insight and customer feedback to identify opportunities to improve service and experience.Recruit, inspire, develop and motivate team members to maximise team efficiency.Be accountable and responsible for managing all guest and owner complaints.Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.Are we the right fit for you?At Parkdean Resorts we don’t leave unforgettable moments to chance.We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate.We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at #####. Keywords: Guest Service Manager, Location: Borth, WLS - SY24 5LS