Outpatient Services Supervisor (NHS AfC: Band 4) - Outpatients - East Kent Hospitals University[...]

The Outpatient Patient Service Centre role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves supporting the Supervisor and lead a team compromising of Senior Administrator and a team of Assistant Administrators in the operational delivery and clinical governance of Outpatient Services. The role is for our busy Patient Service Centre and the candidate will be working in a fast-paced environment and will involve training of new staff and supporting them through an intense training programme to assist with continuous development of our improvement and quality standards. To help support the team to maintain accurate staff records and ensure mandatory training is up to date. The Assistant Administrators you will be responsible for will carry out many tasks from registering the GP referrals, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.Main duties of the jobAlong with the Senior Administrator you will manage the day to day activities of the staff and work within Patient Service Centre ensuring a comprehensive administrative service to all service users. This includes organisation of own and other team members work. Duties may include contact with front line service users, members of the public and other external stakeholders. This post will include organisation and maintenance of effective systems (paper based and electronic) and typing and preparation of correspondence for team members.We have several teams within Patient Service Centre which consist of Clinic maintenance team which deal with all clinic changes this could be cancelling a clinic, changing a slot from face to face to telephone, setting up new clinics. Two week wait team who deal with urgent appointments for patients to be seen within 2 weeks. Pre-reg team who deal with the referrals as they come in from the GP’s and register them on the system. The 18-week teams book patients first appointments within an 18-week period. Working for our organisationThe Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Detailed job description and main responsibilitiesTo find out more information about this exciting role, please find attached detailed job description with full details of the role.Person specificationQualificationsNumeracy & literacy (Maths and English) qualifications GCSE (C / 4 or above)Customer Services TrainingSkillsMinimum of 2 years’ experience of working in a busy administration environment.Excellent communication and interpersonal skills, showing empathy and diplomacy.Experience in a customer facing role, providing a sensitive and caring approach.High level of accuracy and attention to detail.Ability to communicate clearly, both written and verbally.Ability to interact with colleagues and other stakeholders courteously.Ability to prioritise and organise own workload and productivity of the team.Ability to negotiate and persuade.Analytical skillsAbility to track information.Previous NHS experience.Training and coaching experienceGovernanceTo adhere to organisational Governance guidelines and report against these.Experience of managing issues associated with Risk.Knowledge of the Datix systemPersonal AttributesAbility to remain calm under pressure.Experience of managing a teamExperience or awareness of a range of work practices in an office setting.Experience of interacting with customers/patients.OtherTo be aware of and adhere to the Trust’s Vision, Mission and Values.Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work,there’s never been a better time to join us. To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.We operate a no-smoking policy on all our sites and grounds.You can search for and apply for roles directly on our website.If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.Employer certification / accreditation badges
#J-18808-Ljbffr