Order Processing Specialist (Mexico & UK Remote)

Full-timeCompany DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.Job DescriptionThe Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.Key Responsibilities and OutputsProcess external customer purchase orders, signed Order Forms or other forms of commitmentsProvision new and existing customer accounts on multiple platforms for our various productsProcess internal customer requestsEffectively resolve customer issues/concerns regarding purchases/provisioningRespond to customer email inquiries and requestsDevelop and maintain excellent rapport with customers, both internal and externalProvide first hand support to sales, resellers/partners, finance, product support teams globallyMaintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processesPerform other administration duties and projects as assignedProven characteristics for successDetail oriented with excellent organizational and interpersonal skills/ friendly and approachableAbility to work in a fast-paced environment and manage multiple prioritiesAbility to work independently and perform under pressureAction-oriented mindsetAbility to change/adjust direction with little or no noticeQualificationsHigh level of computer literacyHigh Level of attention to detailExcellent verbal and written communication skillsMust be customer-retention focusedMust be able to effectively prioritize, multi task and work well as part of a teamPreferred2-3 years’ experience (preferred) in order processing, customer service or related experience order processing, customer service or related experiencePrevious experience with SalesForce and NetsuiteUniversity degreeAdditional InformationTotal Rewards @ TurnitinTurnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.Our Values underpin everything we do.Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.Action & Ownership - We have a bias toward action and empower teammates to make decisions.One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.Remote First CultureHealth Care Coverage*Tuition Reimbursement*Competitive Paid Time Off4 Self-Care Days per yearNational Holidays*Charitable contribution match*Monthly Wellness Reimbursement/Home Office Equipment*Access to Modern Health (mental health platform)Retirement Plan with match/contribution** varies by countrySeeing Beyond the Job AdAt Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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