Operations Supervisor

Salary: £32,916

Shift Available – Days (8:30-5:00) with flexibilty

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.

Your Tasks

• Leading and managing and team to achieve and exceed SLAs


• Distributing work orders and ensuring the workload of the employees


• Steering, coordinating, and implementing processes as well as planning the daily business activities


• First point of contact for all process and technical faults and forwarding of reports to the involved departments


• Identifying issues or problems and initiating corrective measures and success control


• Ensuring SLA compliance


• Working in the SAP system


• Participating in resource planning (staff and infrastructure)


• Creating and evaluating reports


• Ensuring the quality and service level specifications


• People management activities

Your Profile

• Experience of working with computerised systems


• Experience and understanding of working in a temperature-controlled environment an advantage


• Able to demonstrate reliability, good time management and organisation skills


• Good written and verbal communication.


• Good numerical skills and record keeping skills.


• Able to demonstrate excellent attention to detail.


• Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.


• Strong customer focus.

We Offer

• 25 days annual leave with the option to purchase up to an additional 5 days  


• Pension contribution 


• A life assurance policy that pays out 4 x Salary  


• Employee Assistance Programme that provides you with confidential support, information, and advice to help you 


• Employee Discount Scheme through Treats 


• Free car parking