Operations Manager

Operations Manager
Up to £55,000
Find out if this opportunity is a good fit by reading all of the information that follows below.
Every interaction is an opportunity to create a lasting impression, and we’re looking for a entrepreneurial
Operations Manager
who strives to exceed expectations at every turn.
Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Job Description
WHAT WILL KEEP YOU BUSY:
Here at BaxterStorey We have an exciting opportunity for experienced and highly motivated Operations Manager to oversee and manage a portfolio of established and new clients based across Berkshire and Surrey including Camberley, Guildford, Dorking, Hook and Reading. Will be responsible for all aspects of catering operations, including planning, logistics, execution, and will require proven outstanding client relationship management. This is a high-pressure role that requires excellent communication and organizational skills, as well as a keen eye for detail.
Maximise performance of the team through positive and effective leadership, combined with support and coaching
To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.
Achieve and improve all financial targets
Ensure all company and legislative Health & Safety requirements are achieved
Ensure security and safety of all staff, stock and client premises
An ability to innovate and delegate to implementation.
Strong communication and interpersonal skills and confident communicator with senior management and at board level.
Excellent commercial and strategic acumen with a strong and informed risk profile
The ability to be able to identify new opportunities and develop strategies for exploiting them
To deliver an excellent food offering which is continuously reviewed and challenged to make sure it meets customer expectations
Will use benchmarking to demonstrate superior performance throughout the operation, including continual improvement in all areas
To ensure budgets are achieved and exceeded at every opportunity
Qualifications
WHAT YOU BRING TO THE TABLE:
Possess great organisation skills, exceptional communication skills and a proactive attitude
Excellent understanding of report writing and financial management
Full of energy and ideas that you can bring to our sites and our teams encouraging them to be involved and motivated
Successful progressive background in catering, hospitality, retail at the relevant level
Excellent problem-solving skills and be able to devise and implement strategies to benefit both the company and the client.
Ability to display a real passion for food and customer service and be able to demonstrate your analytical approach to problem solving
Additional Information
£55k plus competitive bonus
Travel Allowance
33 Days holiday inclusive of bank holidays
Bupa
Birthday additional holiday.
3 days volunteering days.
3 days grandparent leave.
24 week’s enhanced maternity leave.
Secondary career leave.
Wedding/commitment day leave.
Free meals on shift.
Bespoke development training.
Pension and life insurance.
Discounts available from HAPI app, from high street shops to holidays & cinema.
Wellbeing hub.
Access to employee assistance programme.
Cycle to work scheme.
For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.
We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy, and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Come be a part of the food revolution!
We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.
Ready to be fuelled? Apply today.