Operations Manager

Role: Operations Manager - Cleaning and Hygiene

Salary: £35k, plus 30 days holiday, pension and fuel card

Job Status: Permanent/Full Time

Location: Leicester, with two days working from home

Vacancy Reference: VR/05140

Role Description:

Bridge Recruitment are excited to be networking for an Operations Manager for one of our clients working within the Cleaning and Hygiene sectors. Starting out 14 years ago, our client has grown to become one of the best installation companies in the country, with the biggest blue chip client base under their belts. As Operations Manager, you will be responsible for recruiting, training and managing a team of technicians and support staff, monitoring performance to ensure client expectations are being met. The ideal Operations Manager will have proven experience in operations management, preferably in the hygiene or similar industry. This is a great opportunity to join a Team who are committed to providing a first-class service to its clients and one whose client base is a true testament to the level of service they provide.

Responsibilities:

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Oversee the installation, maintenance and repair of hygiene systems and equipment such as hand sanitising stations, air purification systems water filtration units and bathroom hygiene devices

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Develop and implement operational policies and procedures to ensure efficient and effective service delivery

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Monitor and evaluate operational performance, making adjustments as necessary to meet company standards and client expectations

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Recruit, train and manage a team of technicians and support staff

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Conduct regular performance evaluations and provide feedback to staff

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Foster a positive work environment that encourages teamwork, professionalism and continuous improvement

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Ensure all operations comply with health and safety regulations and industry standards

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Conduct regular inspections and audits to verify the quality and effectiveness of hygiene systems

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Address any compliance issues promptly and implement corrective actions as needed

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Build and maintain strong relationships with clients, addressing their needs and concerns promptly and effectively

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Provide clients with information and training on the proper use and maintenance of hygiene systems

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Resolve any service-related issues or complaints to ensure customer satisfaction

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Monitor expenses and identify cost-saving opportunities without compromising service quality

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Develop and execute strategies to expand hygiene services

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Stay informed about industry trends and innovations to keep the company competitive

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Oversee the procurement and inventory of tools, equipment and supplies

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Ensure resources are used efficiently and effectively

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Maintain accurate records of inventory and equipment maintenance

Requirements:

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Proven experience in operations management, preferably in the hygiene, sanitation or a related industry

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Experience in managing teams and overseeing complex projects

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Strong leadership and team management skills

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Excellent organisational and problem-solving abilities

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Effective communication and interpersonal skills

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Proficiency in using business management software and tools

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Knowledge of health and safety regulations and industry standards

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Ability to occasionally lift and carry equipment and materials

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Willingness to travel to various job sites as required