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Operations Manager

Posted 25 days ago

  • Leeds, West Yorkshire
  • Any
  • External
  • Expires In 2 months
Regional Operations Manager – North

Competitive Salary: £40,000 - £45,000
Annual performance-based bonus review Residential | WFH & Office | Flexible working | Career Progression |

The Company
Our client is a dynamic and rapidly expanding student lettings company with offices across the country. Their vision is to provide industry-leading accommodation experiences for both students and landlords. By joining this organisation, you will become part of a team where opportunities are abundant, ambitions are endless, and the pursuit of excellence is at the heart of everything they do.

The Role
My client is looking for an Operational Manager to lead their Southern branch operations. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As an Operational Manager, you will be responsible for leading the Branch managers who look after our Lettings Consultants and Asset Managers. Working in a team you will be required to build excellent relationships with Landlords, Tenants, and Contractors. You must be an excellent communicator who is used to maintaining relationships with a diverse range of people and must have a ‘get stuck in attitude’ and you must travel between branches regularly and report to the National Operations Manager.

Hours of work: 9 am till 5.30 pm Monday to Friday & 15 Saturdays per year 10 am till 3 pm
Responsibilities:

Ensure the Tenant and Landlord experience is exceptional
Manage communications via, phone, email, Live Chat, and WhatsApp
Maintain lettings compliance knowledge and conduct Right to Rent checks
Receive and process new enquiries from Tenants and Landlords
Advertise properties and proactively contact our database of potential Tenants
Register applicants, arrange viewings, conduct viewings, and provide feedback to Landlords
Negotiate offers between Landlords and Tenants
Assist the Asset Management team during the busy changeover period
Assist with marketing events
Developing and maintaining great relationships with Landlords, Tenants, and Contractors
Maintain working and performance standards for all branches managed. Required skills:

Excellent organisational skills
Excellent communication skills to provide a high-quality to service to all customers
The ability to see a job through from start to finish
Experience in Lettings or property management
Self-motivated and ability to work on own initiative
Ability to prioritise workload and work to deadlines
Flexible and adaptable in approach to work
ARLA level 3 qualification
A driving licence is required and a personal car preferred Reward

Competitive Salary: £40,000-£45,000
Car Allowance
Bonus Scheme based on an annual performance review.
A driving licence is required and a personal car preferred
Property Industry Experience: 3 years required
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