Operations Manager

Job Type: Temporary. Minimum of 9 months Maternity Cover – starting in Aug 2024, with potential to extend if the maternity leave is extendedDepartment: Operations TeamReporting to: Head of OperationsDirect reports: NoneLocation: Main office is North London / Role is remote workingDate updated: March 2024What we are looking for :A passionate, commercially minded and customer focused Operations Manager to join our highly driven, ambitious and dynamic operations team. With your focus being on client
management/communications
(post sale), safety and risk management, as well as improving and maintaining excellent standards of quality and customer experience, you will manage multiple itineraries and departures within a designated geographical region depending on your experience (this could involve overseas and/or UK challenges). This is a busy, varied role that requires huge amounts of organisational skill, and a passion for what you do. You will work within a growing operations team and report to the Head of Operations.Core CompetenciesWe are looking for someone with the relevant group/charity tour operation and adventure travel experience who has a sound knowledge of principles of safety and risk managementGood broad adventure travel knowledge is essentialWe are looking for someone who is happy and competent doing high volume and routine administrative tasks efficientlySpecifically, excellent attention to detail, a good level of spoken and written English and a focus on organisation and following processes is keyYou should be comfortable speaking / dealing with a wide range of people and always have customer care at the forefront of your mindYou should be a self-starter who can manage your own time efficiently, and who is not fazed by balancing a workload of wide-ranging tasks. You should be able to competently project manage many tasks, with a high level of care to everything at the same timeWe are looking for someone who will take the initiative with their own portfolio of challenges and be a confident and competent communicatorExperience of leading adventure travel groups, working in remote destinations and/or work in the charity sector is desirable but not a pre-requisiteExcellent use of Word, Excel, Outlook and databases is essentialRead the full job description on the link below -_March_2024_.pdfTo apply please email your CV together with a Covering Letter outlining your relevant experience, qualifications, skills and abilities which match the requirements of the role to
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