Operations Manager

Job Description
Do you have experience of all things compliance in a retail environment?
Are you passionate for customer experience through operations?
Do you have excellent organisational and planning skills?
Are you a great communicator with experience of coaching and motivating a team?
We are looking for a new Operations Manager to join our showroom on Oxford Street!
This is a leadership role for the day-to-day operations of the showroom, ensuring the business runs smoothly and exceptional client experience is delivered. Responsible for the back of house team including administration, stock and aftersales, they will oversee the performance against the required business KPIs.
The pace is fast moving and dynamic, and the Operations Manager should demonstrate excellent communication skills and encourage teamwork. Problem solving skills and the ability to think on their feet is essential!
About you
Previous operational experience in a retail environment A great understanding and experience of store compliance Experience of cash and stock-control Strong organisational skills, with the ability to multitask Able to manage and deliver operating costs, and to identify suitable and efficient improvements Excellent communication and interpersonal skills Highly numerate, with the ability to analyse performance and make effective decisions to ensure KPI's are delivered IT literate About us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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