Operations Manager

Operations Manager
Basingstoke
Basingstoke Customer Service Centre (LM0019)
Permanent
Full Time
Grade 4
Salary £40,000 - £42,000 per annum
Our passion at Currys is helping everyone enjoy the latest tech. We're proud of the service levels we provide for our customers - online, in-store or in their homes. And it's all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
We're looking for a people orientated Operations Manager to lead, manage and develop the performance of our home delivery, warehouse and support teams at our Basingstoke site. Working with another Operations Manager you'll ensure the successful performance of our delivery network with teams doing up to 3500 customer deliveries a week rising to 7500 during our busy periods. Empowering and coaching your four First Line Manager direct reports, together you'll make sure your varied teams of circa 120 warehouse, transport, technical and support colleagues are always striving to deliver the best service for our customers.
As part of this role, you'll be responsible for:
Operational management of the site, staffing and other resources across a seven-day a week operation over 24 hours
Using data and performance analytics to provide the site with meaningful insights.
Driving the performance of the delivery teams against KPIs and customer metrics.
Making operational decisions to meet business and customer requirements.
Leading and motivating teams, providing regular on the job feedback and mentoring to maximise performance.
Identifying potential operational improvements to contribute to the development of supply chain operations.
Implementing central initiatives to ensure delivery of new ways of working.
Supporting the management of the site Operating licence.
Working alongside our Stores to deliver a first class customer service experience
Ensuring that all colleagues are adhering to Health and Safety and company policies.
You'll need:
Excellent people and performance management skills with significant experience of managing teams in a fast-moving transport, warehouse or retail environment.
Strong data and analytical skills, using Microsoft Excel or similar.
Strong organisation and planning skills.
To be an excellent communicator, negotiator and influencer.
A customer focused approach.
It would be great if you had:
Excellent knowledge/experience of transport and warehousing.
Budgetary and cost management experience
CPC
We know our people are the magic ingredient in our success. That's why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:
Performance related bonus
Competitive pension scheme
Product discounts on the latest tech
A range of wellbeing initiatives
Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented team and unbox your passion at the UK's best-known retailer in tech.
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