Operations Manager

About usDiscover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. IntroductionYour role at a glanceWe are seeking an experienced and dynamic Operations Manager to support and guide our GBS UK client support teams. You’ll play a crucial role in achieving business targets, maintaining high service standards, and driving operational excellence.As an Operations Manager, you’ll collaborate with the Head of Operations and other key stakeholders to implement operational changes and oversee project work. How you'll make an impactWhat you’ll be doingProviding leadership and development support to client support teams.Managing client support teams for enhanced service, satisfaction, and retention.Assisting in operational change, projects, and business acquisitions.Cultivating a culture of customer service excellence within the teams.Support ISO Management Team in maintaining ISO9001/27001 certification.Liaising with internal and external stakeholders to meet business requirements.Driving efficiency through process improvements and Gallagher Centre of Excellence.Implementing QA checklists, ensure compliance, and maintain relevant intranet sections. About youWhat we’re looking for Good standard of general education, including proficiency in Maths and English.Desirable qualifications include - CII Certificate in Financial Planning/Services or CII Award in Financial Administration.General understanding of employee benefits products and solutions.Basic knowledge of Reward Consulting, Flexible Benefits, and Communications businesses.IT literate with proficiency in Microsoft Office applications.Demonstrated expertise in operational service delivery management.Ability to train, coach, and develop team members.Strong communication and presentation skills.High accuracy and attention to detail.Ability to travel to various locations (Driving license/access to a car is preferable). Additional informationGallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require any reasonable adjustments with your application, please get in touch with #####. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.If this sounds like somewhere you’d like to join, we'd love to hear from you!
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