Operations Manager

We are looking for a tenacious and dependable Operations Manager to join our client, a leading and trusted provider of exceptional workplace hygiene services.
This is a new role created to join the Management Team in ensuring the operations run smoothly on a day-to-day basis and will be key in driving operational excellence and helping the business meet its ambitious growth targets. If you have significant experience in a fast-paced Operations role having overseen a field service department and enjoy working in a fast-paced, energetic team environment, we'd love to hear from you.
Offering an attractive salary of £42,00 - £48,000 dependent on experience plus benefits package including…
- Staff Simplyhealth scheme, including 24/7 GP access
- Staff profit share, paid volunteering days
- Opportunities for professional growth and development
This is a fantastic chance to join a certified B Corp, with a positive work culture focused on employee wellbeing, and play a pivotal role in delivering exceptional service while leading the way in sustainability.
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The Role
As Operations Manager you would oversee a dedicated team of personnel engaged in daily customer interactions, both in person and remotely, with the primary objective to ensure customer satisfaction, long-term relationships, and sustainable profitability.
Key tasks will include…
- Leading and empower a team of operations staff to deliver exceptional service, ensuring adherence to quality standards and daily service completion targets
- Overseeing the successful delivery of the team's daily service and planned maintenance routines, including stock management and fleet operations
- Managing recruitment, training, and performance appraisal processes, driving continuous improvement initiatives based on data-driven insights
- Engaging your team in team planning and decision-making processes, hosting regular feedback meetings to facilitate constructive dialogue
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The Candidate
You will be a results-driven, hard-working and tenacious Ops Manager, experienced in the successful management of individuals field service teams plus a strong working knowledge of performance and operations metrics. Key attributes will include…
- Well organised and efficient, able to work and perform under pressure and to multiple deadlines
- Excellent communication and leadership skills, comfortable liaising with clients and colleagues alike
- Adaptable, determined, hard-working and competitive
- Commitment to environmental and social responsibility
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The Company
A trusted and highly successful workplace hygiene and washroom services partner to facilities managers, property agents, building owners and cleaning companies.
Offering an attractive salary of up to £48,000, this is a fantastic chance to develop your career and work with a certified B Corp dedicated to offering outstanding service, with a commitment to social and environmental sustainability.
INDMP
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.