Operations Manager - Travel Money (12 month FTC)

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Job Description
Please note this role is a 12 month fixed term contract.
What's in it for you Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&S just that little bit more special...
20% colleague discount across all M&S products and many of our third party branded products for you and one member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days.
We have discretionary bonus schemes depending on your role and our business performance.
Get cover for twice your salary up to age 70 (double with our Pension Plan).
We'll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
Save on everyday costs through discounts and offers and get access to great health benefits.
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Buy the latest technology with interest-free financing directly from your salary.
Get access to resources to support your wellbeing, including a free virtual GP service.
Support your favourite charities by donating through your pay or volunteering for them.
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
What you'll doYour key accountabilities will include
Spearheading the day-to-day operation of Travel Money across the full store estate, supporting any further roll out in line with future strategy
Leading the proactive engagement and communication plan for all operations within the business unit including our Travel Money Live event held each year
Working between the Retail and M&S Financial Services teams to ensure the customer journey is the best it can be
Liaising and working with development teams to deliver operational improvements
Supporting and launching new initiatives, working with key partners to ensure the customer and colleague are represented at each stage in the process
Who you areYour skills and experience will include
The ability to influence a number of internal and external partners
Strong communication, influencing, and mentoring skills
Strong IT literacy (including Powerpoint, Word, and Excel skills)
Being passionate about the customer and colleague, focusing on retail stores, keeping this at the heart of everything you do
Strong relationship management skills
Everyone's welcomeM&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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