Operations Manager - Market Leader in Underfloor Heating

Job Description
Excellent Salary + Car Allowance + Benefits
Based in Hertfordshire/North London
Our client is a premium and innovative market leading brand specialising in the design and supply of water-based underfloor heating systems in the UK. The underfloor heating market has been changing and growing constantly over the last 20 years. From being perceived as a prestigious home feature to being an essential component of the future 2050 net zero government goal, givens its low-flow temperature requirement and perfect partnership with heat-pumps. The UFH market in the UK is expected to double over the next 5 years.
THE ROLE:
This role involves overseeing all operational activities from controlling GP, implementing processes, increasing productivity, and improving the customer experience. The Operations Manager role is responsible for Operations, Supply Chain, Purchasing, Warehouse, Logistics, Invoicing and Credit Control. This is a strategic and proactive role, and instrumental in running a lean business model. With a culture-first approach, people skills need to be strong, aswell as having an eye to spot potential in persons that have more to offer. Having doubled in revenue over the past three years and with ambitious future growth plans, this requires a resilient candidate to head up operations to enable the 5yr vision of achieving 10% market share.
RESPONSIBILITIES:
People manage credit control, purchasing and warehouse team
Take overall responsibility for stock, purchasing and supply chain
Meet annual GP budget & seek improvement opportunities
Identify trends and anticipate challenges ahead
Stay up to date with competitor movements and maintain knowledge of industry standards and new technologies
Oversee quality sign-off and returns process & reporting
Meet H&S standards and regulation requirements
Monitor and develop performance of the Operations team through goal setting, training, culture, PDRs and accountability
Recruit, induct, onboard new starters
Manage ERP system and improvement opportunities
Adopt a culture first approach
Be a brand ambassador
PREFERRED SKILLS:
Experience in the construction industry / knowledge of plumbing, heating & electrics
Understanding cultures in foreign countries
Competent with ERP systems
A qualification in Operations Management, Efficiency/Lean, or People Management
ROLE REQUIREMENTS:
3+ years’ experience in a similar role
Proficient in application of Lean principles
Challenger mindset to continually improve procedures
Experienced in web, CRM and ERP integrations
Experience in implementing/managing 3PL locations
Experience is setting up easy to use online payment platforms
Familiar with running multi-channel logistics operations
Knowledge of product compliance within UK and EU market (particularly with construction materials)
Strong with Microsoft Office - Word, Excel & Outlook Excellent communication skills, both written and verbal
Commercial skills, data analysis and time-motion studies
Strong organisation and time management skills
Personable, presentable, and articulate
Positive, proactive, and punctual
Adept with technical detail and strong in accuracy
Exceptional leadership and team skills
Willing to travel abroad, work beyond hours when necessary
Full UK Driving Licence