Operations Manager, Heathrow

Operations Manager, Heathrow page is loaded
Operations Manager, Heathrow Apply
locations
London
time type
Full time
posted on
Posted 30+ Days Ago
job requisition id
JOBREQ00089331
The Boutique Operations Manager will manage the day to day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run at its maximum productivity. The Boutique Operations Manager will make tactical and strategic decisions in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client.The Boutique Operations Manager will report to the Boutique Director and will act under their supervision and that of the Deputy Manager in their absence.WHAT IMPACT YOU CAN CREATE AT CHANELOur Operations Managers are the connecting bridge between the Heart of House and the Front of House by:Having oversight and responsibility of the Heart of House Team – Stock, Aftersales, and Client Care – and all operational processes within the Boutique, you can support the boutique in delivering the goals of the brandExpertly utilising IT tools such as Y2, RFID, Workday, Microsoft Office, to manage all facets of our Boutique Operations ranging from stock to tills to managing grey market activity. Ensuring the smooth and efficient role out of any pilots and new apps and technology for the retail teams.Managing HR tools, processes and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experienceEnsuring the Boutique environment is flawless by being the point of contact and driver of resolutions of any maintenance issues in collaboration with CHANEL and Heathrow Maintenance Teams. To also be the point of contact for third party contract workers and site visits.Providing our clients and employees a safe and welcoming environment is a key impact of this role, through monitoring closely Health and Safety and security procedures, complying with Heathrow Policies.Managing Heathrow ID passes scheme; utilising background check tools in line with Data Protection Legislation to secure Airside access to all employees and subcontractorsDelivering the required resources to the boutique ranging from stationery, refreshments, uniforms etc so the Boutique team can execute their daily mission seamlessly and ensuring all invoices are correct and authorised for payments.YOU ARE ENERGISED BYYou will thrive in the role if you are motivated by:Contributing to a leadership team that supports each other in facilitating the Boutique staff to consistently be at their bestContinuing and developing ways of working that are organised yet agile, delivering outstanding accuracy in a fast-paced environmentProactive and collaborative problem solving to deliver best possible outcomes for all stakeholdersThe need to take care of the minute detail, while maintaining vision of the business’s big picture missionThe need to cultivate and protect relationships between the Boutique and Heathrow partners and suppliers.WHAT YOU WILL BRINGA proven track record in delivering operational excellence in a large, fast paced luxury environmentExcellent listening and communication ability that brings the best out of, and protects those around you, setting them up for successConsistent drive to support and develop team members in maximising their employability, and value to the brandHighly developed leadership and people management that enables you to achieve through an expert and diverse teamWHAT YOU WILL LEARN & WHAT CHANEL CAN OFFER YOUDelivery of excellence in an environment that places the long-term success of CHANEL at its forefrontAn inclusive approach to utilising the diverse range of personalities and competencies at CHANELAn environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growthAt CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About Us Chanel is a world leader in creating, manufacturing
and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare,
Jewellery
and Watches. Founded by Gabrielle Chanel in 1910, the House
remains
dedicated to quality
craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values
are grounded in:
Exceptional creation and client experience
As part of this, the House promotes arts,
culture
and
creativity, while investing significantly
in key areas including research & development, sustainability, and
innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit
from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all,
grounded in
the belief that diversity is essential to the success of the organisation and its people.
Chanel remains
committed to rewarding people competitively, as well as
offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
#J-18808-Ljbffr