Operations Manager - Bank / Financial Services

What's in it for you
Here are some of the benefits we offer that make working for M&S just that little bit more special...
20% Colleague discount on most things from furniture, fashion and food. A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we're proud of at M&S. Attractive annual bonus, based on company performance and personal objectives. Competitive holiday entitlement with the potential to buy extra holiday days! Amazing perks and discounts via our M&S Choices website. Including GymSave - that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes Charity Volunteer Day - A paid day away from work to support your chosen charity. A very generous Defined Contribution Pension Scheme and Life Assurance What you'll do
Your key accountabilities will include
Lead the day-to-day operation of Financial Services (FS) across the store estate including regular FS reporting across service, compliance, and operations Develop and maintain Standard Operating Procedure documentation and other supporting guidance and Learning & Development tools for colleagues Lead the proactive engagement and communication plan for all FS operations including our Connect Live event held twice each year Work between the Retail, M&S Connect, and M&S Bank teams to ensure the in-store customer acquisition journey is the best it can be for our customers Liaise and work with development teams in Retail, M&S Connect, and M&S Bank to deliver operational enhancements to improve store process efficiencies and deliver relevant regulatory compliance Who you are
Your skills and experience will include
Ability to influence a number of internal and external partners Managing and responding to ambiguous situations that may arise in the day-to-day operation Strong communication, influencing, and teamwork skills Laser focused on the customer and colleague, focusing on retail stores, keeping this at the heart of everything you do Strong partnership management skills Everyone's welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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