Operations Centre Supervisor

As Operations Centre Supervisor at St John Ambulance, you will work as part of a team that is the first point of contact for patient transport requests, dealing with inquiries from patients, relatives, care staff or agencies. Your role is pivotal in rostering our clinical staff to undertake their frontline duties, maximising our coverage and reach and minimising wastage and inefficiencies.As Operations Centre Supervisor at St John Ambulance, you will work as part of a team that is the first point of contact for patient transport requests, dealing with inquiries from patients, relatives, care staff or agencies. Your role is pivotal in rostering our clinical staff to undertake their frontline duties, maximising our coverage and reach and minimising wastage and inefficiencies.Please see the job description for more detail (this can be viewed on our website or once you click apply)AboutYouTo be successful in the role you will need to be a trouble-shooter capable of working under pressure with a self-starter approach. You will be able to work on your own initiative as well as part of a busy team. You will be comfortable handling sensitive and confidential information and must be able to handle incoming calls professionally and efficiently.About UsSt John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.You will receive:Competitive salary & pension schemeCycle to work schemeHealth and Wellbeingportal - access tofinancial, healthandwellbeing support and an Employee Assistance ProgrammeDiscounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.Application Review Date: 14/10/2023We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we havesuccessfullyfilled the role.If you are a current St John Ambulance employee, please apply here: Click here For all other candidates, or SJA volunteers wishing to apply, please apply below
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