Operations Administrator

The Recruitment Co are currently recruiting for an Operations Administrator to work for an established, growing business in the Blackpool area.
Operations Administrator salary: �21,500 (OTE �24,000 expectation in first year)
Operations Administrator hours: 8am -4pm or 9am - 5pm Monday to Friday (37.5 hours per week)
Operations Administrator company benefits:

• In addition to a basic salary, you will benefit from a commission structure linked to personal performance, a team incentive scheme
• Company pension contribution consistent with the Government auto-enrolment scheme rising to 5% after 2 years' service.
• Annual leave entitlement will be 25 days per annum, and unpaid leave can be requested (following a probationary qualifying period for 6 months.)
• Free parking

Operations Administrator Roles and responsibilities:

• Delivery of exceptional customer service and operational administration for a fluid number of
  tours throughout the year, including....
  • tailor making itineraries reflecting the requirements of the group
  • generating accurate tour costings,
  • liaising with suppliers / colleagues to negotiate and confirm travel, accommodation and visit requirements
  • ensuring all tours are completed within set budgets and client payments are received in the agreed time frames
  • Development of "life-long" relationships with both client and supplier
• Sound product knowledge, including...
  • regularly visiting assigned areas, taking part in inspection visits
  • maintaining and continually improving information packs about visits in the assigned areas
  • researching subject and destinations in assigned areas to ensure up to date knowledge bank.
  • Understanding and awareness of NGT's Safety Management System and Health & Safety Rules
  • Understanding of associate memberships and benefit to client & company
  - Coaching of less experienced tour consultant colleagues to develop skills and confidence in customer service skills as / when appropriate
  
• Contribution to identifying improvements to work organisation and procedures etc.
  Skills / Qualifications Required
• • Proven experience and full understanding of delivering exceptional customer service
  • Ability to resolve problems, work under pressure and meet deadlines
  • Ability to work under own initiative, and essentially as part of a wider team
  • Analytical skills
  • IT literate and knowledge of Microsoft products
  • Ability to follow procedures and willingness to enhance them
  • Strong time management skills and ability to prioritise workload and be highly organised
  • Excellent verbal and written communication skills and accurate written and spoken English
  • Commercial & financial awareness and be numerate
  • Adaptable and flexible
  If this sounds of interest, please do feel free to apply through the link below, or alternatively please do get in touch on (phone number removed), or drop me a message on LinkedIn - (url removed)/in/harry-greenhalgh/ and I will be happy to discuss further!

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.