Operational Team Leader

Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and technical claims handling
Key Responsibilities:
Accountability for team's performance against set objectives.
Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to ones, performance reviews, training and development, disciplinary procedures and staff welfare.
Maximise the imparting of technical knowledge to the team by way of mentoring and coaching.
Drive a culture of continuous improvement.
Keep abreast of relevant technical and market developments.
Effectively communicate through engagement and collaboration with team members and the wider business.
Assist with Ad-hoc tasks as the business needs dictate.
Critical Competencies:
Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance.
Clear, focused and determined approach to problem solving
Effective communicator at all levels of the business.
Highly motivated self-starter
Excellent opportunity to join an exp...