Onsite Support

Job Description
ATS is currently seeking a suitable candidate to support
Industrial IT solutions delivered to a lead UK manufacturer
.
You will have an integral role in our day-to-day UK support operations, ensuring incident management and other
ITIL based
processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a site support engineer, you will become an integral
part of our customer’s daily site operations
, where you will act as a first point of contact for
IT issues
, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward.
To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone or as part of a multi vendor team.
The role will also require inclusion into an on-call rota and require occasional additional out-of-hours work to ensure ATS are able to meet the demands of our customer’s
24×7 requirements
.
THE RIGHT CANDIDATE HAS:
A minimum of
3 year’s proven experience working in a 2nd or 3rd Line Support or an equivalent IT engineering role,
having also worked with networks, hardware and software; should be able to demonstrate an excellent understanding of both software and hardware troubleshooting methodology.
The candidate should be an excellent
communicator
who’s able to present technical detail clearly and effectively both internally and externally at all levels.
Enthusiasm, self-motivation and a drive to see their team succeed are character traits we are seeking, candidates must be customer service focused, incredibly well organised and able to handle highly pressurised situations with a clear and focused approach to problem resolution.
A willingness to travel to customer sites around the country
with varying degrees of notice and possession of
a full UK driving licence and motor vehicle
is essential in this position, as is
eligibility for UK security clearance (SC)
.
Advanced knowledge of Windows software, hardware and network troubleshooting.
KEY RESPONSIBILITIES:
The successful candidate will be responsible for;
Working effectively in a team or as an individual.
Taking total ownership of his or her assigned incidents and tasks.
Ensuring incident and task deadlines are always met or exceeded.
Assisting the Project Team in deploying projects as per guidelines agreed.
Managaging his or her workload with minimal input from the team leader.
Providing in-depth problem analysis of major incidents.
Providing meaningful risk and operational feedback in-line with his/her duties.
Demonstrating high standards of professionalism and adherence to process at all times.
Communicating clearly and promptly with internal and external stakeholders.
Be an integral part of the day to day running of IT and manufacturing systems for your site.
Industry and Technical Knowledge
Manufacturing Processes and Systems
Incident Management
ITIL Processes
Working amongst multi vendor IT environments
OEM engagement
Windows hardware, software and networking troubleshooting
THE BENEFITS:
Become part of a successful, dynamic team delivering solutions to our customers. In return, the position offers a very competitive salary & benefits package.
You will also get:
Additional leave
Casual dress
Childcare
Company events
Company pension
Employee discount
Flexitime
Life insurance
On-site parking
Private medical insurance
Profit sharing
Sick pay
Store discount
Wellness programme