Onsite Engineer

Job Description
OryxAlign Profile
OryxAlign has grown very successfully since its inception in 2006 and is now a highly respected Managed Services Provider with a well-established and growing brand and client base. The company has invested significantly in its people and business infrastructure over this period and continues to do so; we now employ more than one hundred staff in our London, Manchester, and Manila offices.
OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market, we continue to make significant strides in all three areas. To support the company in its journey, we require the right talent, which we will reciprocally invest in.
Role overview
As a 1st Line Support Engineer, you will be providing on-site technical support to OryxAlign’s diverse client base. The Support Engineer will have a 1st line skill set in network, telephony, wireless, backup, server, and desktop administration. Along with desk side support, having exceptional communication skills, attention to detail and working to a very high standard. 1st Line Support Engineers role includes working and operating at best practice standard in day-to-day and ongoing engineering activities.
1st Line Support Engineers are based on client site and at the company’s head office in the City of London. You must be prepared to travel as part of your daily job, whilst most of our clients are locates within London occasional travel to remote client sites may be required. The role is hybrid so whilst not attending client site, time will be spent support our Service Desk and activities directed by the Service Delivery Manager.
The 1st Line Support Engineer role is focused upon the day-to-day delivery of IT support services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative.
What we need from our 1st Line Support Engineers:
You will be competent and confident in the administration and fault finding of the below technologies and to have 2-3 years’ experience Microsoft Windows 10 and 11 Desktop OS
Microsoft Azure and Office 365
Basic Active Directory, Group Policy, DHCP, DNS
Basic networking Experience (routers, switches & firewalls)
Data Backup Technologies
Experience with VMware, Hyper-V, VoIP and PBX systems
Experience with various Anti-Virus or EDR technologies – deploying and troubleshooting
Good understanding and troubleshooting of 3rd party LOB Applications
Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate
Excellent knowledge of Ticketing systems, particularly ConnectWise Manage
Work to SLA thresholds for incident(s) and service request(s)
You will also need to demonstrate:
Experience of hardware troubleshooting and problem solving.
Ability to quickly learn new applications and technologies
Able to install, configure, upgrade and relocate hardware, software and print devices.
Administer backups and restores
Standard business apps (Office, Adobe, etc).
Network trouble shooting, general WAN/ LAN trouble shooting
Good experience with standard server hardware and software.
MSP Experience
Strong communication and customer service skills.
Able to prioritise and schedule own workload.
Administration and update of technical records
Qualifications
Essential – Any Microsoft 365 cert / Azure cert.
Essential – Any desktop support certification.
Desirable – Bachelor’s degree in computer science, Information Technology, or a related field.
Desirable – ITILv3 or V4 foundation
What you will get from OryxAlign
Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, discretionary bonus of up to 10% of salary, private medical through Vitality, group personal pension - 4% employer and 5% employee contributions and Life Insurance at 4 x salary.
Other benefits include:
Employee Assistance Programme and access to Online GP
Social events throughout the year
Cycle to work
Technology Loans
Wellbeing initiatives
Long service leave
Reward and recognition awards
Lunches on All-In Office Days
Equal opportunities
OryxAlign prides itself on People and Culture. We have a wide variety of nationalities, ages, and gender. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. We welcome applications from any background.