Onsite Engineer

Supporting one of OryxAlign's key clients, professionally representing our business and delivering customer remote and facing on-site support, maintenance and planned change activity to our client-managed office space and office, retail and residential properties in London and across the UK. The portfolio consists of flagship buildings in London and several large retail shopping centres in major UK cities. context London-based to cover network, PC, and server support for all locations across the UK. As part of the properties' on-site support team servicing incidents and requests, scoping, planning and implementation, tenant onboarding, small works for service and network upgrades for their and other properties' clients. key responsibilities
The engineer will represent both OryxAlign and our client in delivering support for the infrastructure and to users of the managed office and office, retail and residential properties
Planning and execution of onboarding and configuration of physical infrastructure and connectivity
Manage and implement physical patching and cable management and changes. Managing capacity and demand planning to ensure sufficient resources are available and performant
Managing shared printing services, set up and admin. Assisting clients and tenants with support and troubleshooting
Administer/assist with setup and provision of telephony
Own and manage general connectivity issues for dependent services, printing, audio-visual, etc.
Network cabled and wireless management and maintenance, troubleshooting issues, planning changes, and capacity requirements
Logging and classifying tickets against SLA
Site attendance or remotely remediating logged service requests
Scheduled site attendance to perform PPM "Planned preventive maintenance"
Device management in RMM for adherence to asset registers
Replacement of failed equipment
Fibre & cat5 patching
Quarterly review of RMM
Administration of Radius server
Weekend and out-of-hours work may be required
3rd party vendor management and close working in resolving issues
Scope, planning and implementation of small works
Participate in On Call out-of-hours rotation
knowledge, skills and experience 2nd / 3rd line skills currently administrating multi-site client(s)Good Microsoft Windows Desktop, Office applications and O365 experienceScoping and planning skillsExperience with various anti-virus technologiesPrint management (Papercut)Good knowledge of MSP RMM toolsets, such as CW Automate and SolarwindsExcellent knowledge of ticketing systems, such as CW Manage education and qualifications Desirable Microsoft Server and Client certificationsAble to prioritise and schedule own workloadProactive and positive approach to problem-solving and client interactionExceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issuesWilling to travelStrong interpersonal skills and emotional intelligence, including the ability to build trusted relationships across OryxAlign and externallyStrong team playerUnderstands and demonstrates service excellenceCredibly role model OryxAlign's company valuesAdopts a mature approach to continuous learning and development, including in support of the company's longer-term objectives remuneration and benefits
Competitive
Leave Entitlement
Private Medical
Vitality
4% employer and 5% employee contributions
Life Insurance
Other
Discretionary bonus up to 10% of annual salary
Employee Assistance Programme
Online GP
Social events throughout the year
Cycle to work
Technology loans
Wellbeing initiatives
Long service leave
Reward and recognition awards
Free lunches on All-In Office Days
equal opportunities OryxAlign prides itself on its people and culture. We are an equal opportunity employer and do not discriminate based on age, disability, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sex or sexual orientation, religion or belief, or because someone is married or in a civil partnership. We welcome applications from all backgrounds.apply now
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