Omnichannel Operations Coordinator

*12 months Fixed Term Contract, Full-Time, 40 hours per week*
Who You Are:
You thrive in fast-paced environments, with keen attention to detail and a focus on quality and effectiveness. Your excellent business judgment and resourcefulness make you adept at managing ambiguity, and you're eager to grow within ecommerce and operations.
What You’ll Do:
Acting point of escalation to regional warehouses and stores regarding overarching eCommerce operational exceptions and fulfilment queries
Manage issues alongside Operations Assistant, to ensure speedy resolutions
Manage and oversee timely resolutions of operational queries. This might include late shipments, missing parcels, quality issues, returns and exchanges, cancellations etc.
Work with the Customer Services team to ensure the customer expectations and delivery promises are always met
Working with the Operations team to maintain store order level capacities and order thresholds relating to the store Back-Office system
Assisting on ad-hoc Operational based activities (e.g. allocations), as well as any other ad-hoc reporting or eCommerce initiatives
Coordinate weekly and monthly reporting ensuring these are correct and up to date for all operational KPI’s (e.g. speed of sending, store acceptance/rejection rates, S&OP data for warehouses and cancellation reports)
Plan and deliver any trainings relating to our fulfilment solutions
Ensure compliance of all processes and activities within the Warehouse and adherence to the Global SOP’s
Suggest and implement operational efficiencies through knowledge and best-practice
Service failures and all claims for ecom orders should be raised to carriers appropriately.
Ensure that all Ecommerce orders are correctly packaged (in line with global directives/standards). Investigating any failures and escalating.
Ensure stock inaccuracy and inventory management for stores/warehouses is escalated
Supporting where adjustments are necessary to ensure losses are minimised, and sales opportunity is maximised
You’ll Need to Have:
Graduate calibre individual with 3+ years of relevant ecommerce experience.
Some first-hand experience in coordinating ecommerce operations, working with warehouse operations teams
Excellent written and oral communication skills, the ability to give clear direction, working with customers internally and externally
A high level of organisation, a customer-first mindset prioritising & meeting tight deadlines
Intermediate level of Excel knowledge
Some demonstrable level of logistics experience, working with global and localised carriers
Availability to cover limited amount of bank holidays only during peak times of year
We’d Love to See:
Confident and motivated candidates, with the ability to influence and lead by example
Excellent business judgment, resourcefulness, and the ability to manage ambiguity and preparedness to get involved as needed
A background of working with or in Customer Service teams, Aftersales, Client Experience and with any external partners (e.g. Marketplaces, 3PL Warehouse operations, Stores)
Experience working with various operational, order management and ticketing systems (e.g. SAP, Zendesk, Salesforce Commerce Cloud, JIRA)
Any experience of quality control is also beneficial
Jimmy Choo Perks:
25 days holiday
Summer Fridays
Product Allowance and Discounts
Exclusive Employee Sales
Private Healthcare
Pension and Life Insurance
Our values - creative, open and courageous
Equality, diversity and inclusion
At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solutions. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Jimmy Choo is proud to be an equal opportunity employer committed to inclusivity.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V