Older People's Money Management and Support Coordinator

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.
You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.
Our values
Our values add up to
P.A.C.E . Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.
We are looking to recruit a part time
Older People's Money Management and Support Coordinator (21 hours/week)
to be responsible for providing essential financial guidance, support and advocacy to Customers living in Gateway's Older Peoples Schemes. Your primary focus will be to help older residents manage their finances, access appropriate benefits, and develop financial literacy skills. We can offer a hybrid working arrangement for this part -time position - you will be able to split your time between working from our office in Mile End and working alongside our residents in our Sheltered schemes in Tower Hamlets.
Your accountabilities will include but not be limited to:
Working closely with Income/Housing Teams in reviewing pre-eviction cases ensuring appropriate support has been offered prior to action.
Providing a customer focused service where we help to empower residents to sustain their tenancies, delivering both welfare benefits advice and money guidance support.
Financial Guidance: Provide expert advice and guidance to older residents on financial matters, including budgeting, debt management, banking, and money-saving
Benefits and Entitlements: Assist residents in understanding and accessing relevant benefits, allowances, and grants, providing support with applications, appeals, and
Financial and Support Assessments: Conduct comprehensive financial assessments with older individuals to determine their income, expenditure, and financial needs, identifying areas for improvement or intervention.
Budget Planning: Help residents develop realistic budgets and financial plans, considering their income, expenses, and financial goals, and offering ongoing support to ensure their successful implementation.
Financial Literacy: Organise workshops, training sessions, or one-on-one coaching to enhance residents' financial literacy skills, empowering them to make informed financial
Record-Keeping and Reporting: Maintain accurate and confidential records of financial assessments, support provided, and outcomes achieved, ensuring compliance with data protection regulations, and producing reports as required.
QUALIFICATIONS AND SKILLS:
Extensive knowledge of a wide range of benefits (including welfare reform)
Experience of working in advisory role with the public
Experience of handling case work and referring to relevant organisations
Knowledge of completing applications for benefits, grants, appeals and funding.
Understanding the principals of budgeting for low-income families
Good understanding of equality and diversity.
Operate flexible working hours to make sure all customers have access to this service.
Sound knowledge of financial management principles, budgeting techniques, debt management strategies, and benefits systems in the United Kingdom.
The role will work with a range of residents and colleagues, so a positive approach to collaborative team working is essential. You'll need to live our one team culture. If this sounds like you, we look forward to receiving your application.
Our benefits package includes:
Annual Leave: starting at 28 days, plus Bank Holidays
Subsidised Health and Wellbeing Membership
Simply Health - help towards the costs of dentist, optician, and private medical appointments.
Employee Assistance Programme - including free legal, financial and counselling advice.
Pension - up to 10% employer contribution
Please note only shortlisted candidates will be contacted.
CLOSING DATE: Wed 30th May 2024
INTERVIEWS: TBC
Previous applicants need not apply.
Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.
GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community
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