Office Team Leader

This website is operated, hosted and managed by Williams Lea Limited,
3 Savannah Way, Leeds LS10 1AB, United Kingdom. Contract: Permanent, full time. 37.5 hours per weekShifts: Monday to Friday, rotational shift basis between 8am and 6pm Williams Lea seeks an Office Team Leader to join our team! Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for!Purpose of this role:The Team Leader is responsible for the shift operational performance on the site. Effectively managing the shifts operational activities (mail room management, stock control, office administration, courier management, hospitality support and management of client records).The role of the Team Leader is to effectively and efficiently manage all aspects of the health & Safety, quality, cost, delivery, technical, and human resources. Ensuring optimisation of equipment uptime by keeping equipment failure and inefficiency to a minimum through effective planned maintenance and remedy of breakdowns. Achievement of agreed KPI’s and SLAs.The Team Leader encourages a culture of continuous improvement and proactive skill enhancement, motivation and support of a team and organisational goals. A Forward thinking, proactive, self- starter, has gravitas and will be followed, prepared to offer up ideas for change and improvement across the site / business.Key responsibilities:This role includes, but is not limited to, customer and client management
Maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
Working with the Account Manager on developing and maintaining excellent customer relations including customer feedback plan, client surveys and gathering regular feedback on performance
Fostering a customer service environment and ensuring that all processes reflect this, and all staff are appropriately trained
Developing strong, cohesive, well-informed, multi skilled and well-trained work teams
Ensuring proper resolution of all issues are brought forward by employees
Responsible for shift patterns and coverage including managing sickness and holiday absences
Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all Williams Lea staff using individual career paths supported by Personal Development Plans
Managing Williams Lea staff in a manner which builds mutual trust and respect, high motivation, personal accountability and team participation
Completing monthly Continuous Feedback meetings with all direct reports, including review of dashboards, training plans and performance feedback
Providing daily real time feedback to direct reports
Managing a structured and efficient workflow for all service areas within your remit
Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
Scheduling workloads and planning staff rotas to ensure productivity and efficiency is maximised
Regularly reviewing services to ensure continuous improvement of their delivery
Ensuring equipment is properly utilised and maintained
Responsible for elements of vendor and supplier performance as required, including adherence to Williams Lea production standards, timelines and pricing policies
Ensuring all financial and budget processes and controls are managed and adhered to in line with company policies and procedures
Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
Well presented with a professional manner
Flexible, computer literate and a quick learner
Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
Hands on team worker
High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
Strong manager: self starter, motivated, driven, able to negotiate, influential leader
The Package Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful. About UsLongevity driven by innovationIn a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
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