Office Services Supervisor - Mon - Fri 8am-5pm

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3 Savannah Way, Leeds LS10 1AB, United Kingdom.
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locations
Washington, District of Columbia
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R241001067
Williams Lea is hiring for an Account Supervisor for our Washington DC office to work Monday to Friday 8:00 am to 5:00 pm ! Pay: $65,000 annuallyBenefits:Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and Discounts The Account Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within
an account.
Job qualifications
Bachelor’s degree or equivalent experience
3 or more years’ proven experience in a customer service environment, legal or financial services
industries preferred
3 or more
years’ experience
in office support including a combination of administrative, facilities, hospitality, reception, reprographics
and mailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience managing
vendors preferred
Basic P&L understanding a plus
Demonstrated experience prioritizing competing priorities under
tight deadlines
Exceptional communication skills, both written and verbal
Good attention to detail
Job duties
(* denotes an “essential
function”)
*Ensure team provides outstanding service to client, while building strong customer relationships
*Create an environment conducive to service expansions and new
business opportunities
*Maximize profitability through the effective utilization of labor
and resources
*Immediately resolve any operational problems or issues
*Produce required reports
on schedule
*Coordinate workflow within the team, prioritizing jobs and delegating duties
to associates
*Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and
vendor management
*Monitor work flow to ensure jobs are completed
efficiently, accurately
and
within deadlines
*Train new employees on policies and procedures
*Address performance issues among team members
*Work with manager to create development plans and challenging assignments for
team members
*Escalate to manager client or team concerns to proactively
resolve issues
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.#piq
About UsLongevity driven by innovationIn a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
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