Office Operations Manager

Office Operations Manager required within the Travel & Tourism Industry for the UK's largest cottage and holiday lettings company's to be based in their Regional Office in Windermere, Lake District.

The Office Operations Manager in the regional operations team will see you taking responsibility for an office which provides an essential service to property lettings homeowners; the managed service takes the stress away from letting out clients' holiday homes, taking care of cleaning, maintenance, check in - you name it, you and your team will simplify the process and take the pressure away from property let owners.

The Travel & Tourism Office Operations Manager with Holiday Lettings will in brief be: -

• Managing teams to deliver excellent operations to our owners and guests, ensuring a consistently high quality when it comes to cleaning, maintenance and check-in on a daily basis.
• Delivering operational excellence through decision making that is led by data.
• Testing new products/features; you'll collaborate closely with Service Delivery teams to test and roll out new features or products that address customer needs and enhance service.
• Working cross-functionally with other teams throughout the business to test best practice.
• Participating in large scale projects, both from a project management and an execution perspective; you'll be involved in multiple projects, which you'll have the ability to implement in a fast-paced environment
• Managing P&L to ensure that we're delivering a profitable operation, in line with agreed budgets and targets
• Setting and monitoring KPI's for the team as well as reporting back to the Head of Operations on regional KPI's
• Setting team objectives and evaluating these on a monthly basis with each team member, culminating in a yearly performance review.
• Recruitment of new team members who share the company values and will deliver excellent customer service.
• Guest and owner management including complaints should they be escalated to you.
  

Benefits of working as a Travel & Tourism Office Operations Manager with Holiday Lettings include: -

• Basic of between �30,000 - �33,000 dependant on experience.
• Working 5 days per week between Monday to Saturday with a day off in Lieu when having worked a Saturday.
• Option of Hybrid home working 1 or 2 days at home.
• 25 days holiday plus all Bank Holidays, 33 Day Paid Annual Leave.
• Other excellent staff benefits including staff travel discounts etc;

Suitable candidates for this Travel & Tourism Office Operations Manager with Holiday Lettings will be able to demonstrate: -

• Experience in a service sector in a similar role managing teams within sectors such as Travel & Tourism, managed services, facilities management, hotel management, holiday resorts and holiday parks however candidates from other sectors will be considered.
• Experience leading operations teams.
• Due to the nature of this role, a full, clean driving license is also essential, as you'll be expected to visit clients' properties and will need the ability to be present in the offices that you're responsible for on a regular basis