Office Host

Knights is a legal and professional services business with around 1,500 colleagues delivering premium quality professional services to more than 10,000 clients from 23 office locations across the UK. We empower our people to deliver outstanding advice to enable our clients to achieve their goals, allowing us all to thrive.
Our clients receive the best service in the sector; combining the flexibility to service their needs on an individual level but doing so at scale with consistently excellent levels and quality of service. Knights invests in the very best talent to enable the team, through our structured, modernised approach and supporting technology, to focus on understanding our clients’ drivers thus building strong, longstanding and growing relationships with our clients. This approach is at the heart of our vision to build the leading, full service legal and professional services business outside London.
The Office Services Team
Office Services is part of the Business Services team operating from a central base largely out of the Stoke office. We are responsible for the day to day running of all of the Knights offices with a core central team and, unlike the other operational teams, also have Office Hosts in our offices providing local representation.
This role is ideally suited to someone who is experienced in the high end hospitality space looking to move into the more corporate world or maybe works within the serviced office industry wanting to concentrate on one business.
Job Description – Office Host
The role of Office Host is to deliver a premium experience locally to all those within the office environment. This is achieved by providing support to colleagues and hospitality to guests by actively encouraging the maintenance, and development, of the Knights culture and standards by creating a positive, support and respectful environment for everyone.
As an Office Host, you will report into the Group Office Manager and work with the supervision and co-ordination of the central Office Services team to provide local support for all activities taking place within the office including:
Being an ambassador for Knights, welcoming all guests into our office, ensuring they are given a warm welcome by meeting guests at the door, taking their coats, offering refreshments and ensuring their comfort during their time with us
Working independently or (where relevant) in tandem with another Office Host to oversee hosting of the office in accordance with Knights policies and practices which include:
Ensuring a tidy working environment is maintained including a clear desk policy
Keeping appropriate levels of stock of consumables and stationery by placing regular orders with the central procurement team
Working with the Hospitality team to ensure events/lunches are set up appropriately and run smoothly, ensuring any requests made to you are redirected correctly
Setting up meeting rooms appropriately with refreshments and ensuring these are refreshed as and when required
Dealing with post - opening and distributing incoming post and parcels; and ensuring that outgoing post is sent on time each day
Welcoming new joiners – orientating them around the office, making appropriate introductions to colleagues, ensuring their comfort in the office by offering refreshments, assisting with IT issues such as logging in on their desk phones, docking laptops and using printers as well as informing them of key features such as fire exists, bathroom locations and tea points
Conducting regular floor walks around office to ensure that printers are always filled with the appropriate consumables
Performing general housekeeping throughout the office during the day ensuring that everywhere is neat and clean with crockery being restocked as appropriate
Liaising with the central Office Services team to support colleagues with all operational issues including maintenance, booking of couriers and meeting room booking
Being the primary operational support within your office, supported by the central Office Services team to undertake a variety of operational tasks
Working with the Office Services Projects Manager to produce and update office seating plans periodically
Hosting local events and presenting food, beverages and specialist catering within the office
reporting maintenance needs and overseeing contractors
Acting as the local representative for all other Business Services teams (IT, HR, Compliance, Data Management, Finance, Facilities) in each of the offices
working alongside the Hospitality team
Undertaking stock checks to ensure maintenance of suitable levels of stationery and other consumables
Providing reports to the central team
Skills / qualities required
Presentable and personable, front of house, strict dress code, position is uniformed
Attention to detail
Have excellent written and verbal communication skills
Flexibility, this position can occasionally require early starts (8am) or later finishes (6.30pm) when there are events
IT literate, Microsoft Word, Excel
Willing to go above and beyond