Office Administrator

Role: Administrator

Location: Crawley

Salary: £24,(Apply online only) - £26,(Apply online only) (experience dependant) +performance bonus

Schedule: Monday - Friday

Job Type: Full time, Permanent.

Job Description:

Interaction Recruitment are recruiting for an Administrator to work for one of the UK's leading Telecoms companies. The Administrator’s role is to pro-actively support the order journey from placement of the order on the systems to installation and payment. The successful candidate will play an important role in improving the customer experience, supporting the sales teams and customers with proactive and timely updates and resolution of issues during this journey. You will need to accurately record all data and ensure that Finance deadlines are met for Data entry and upkeep, and as such you will ensure all processes are clearly understood and followed for efficient and smooth operations.

Administrator Responsibilities:

• Order Management
• Order tracking
• Dealing with billing issues.
• Handling customer complaints.
• Performing lookups and SUMIF functions on Excel.
• Proactively working on orders which are at risk of cancellation.
• Utilising Salesforce and NetSuite.

Administrator Essential Experience/Skills

• Experience working in an Operations Support/Admin role.
• Experience working within a Telecoms company.
• Experience using Salesforce and NetSuite (advantageous, not essential).
• Strong experience monitoring orders and liaising with various company functions/systems.
• Evidence of achieving excellent customer satisfaction.
• Experience and enjoyment of ensuring process is followed through to completion in a sales driven/target environment. 
• Significant experience in handling customer service complaints & disappointed customers on the phone.
• Can demonstrate ability to prioritize tasks.
• Proven ability to meet deadlines set by the business.
• Proactive approach.

Administrator Benefits:

• Workplace pension
• Performance bonus
• Earn 1 additional day’s holiday per year of service.

If you are interested in this Administrator role, please submit your CV.  If you have any questions, please contact me on (url removed) | (phone number removed)