Office Administrator - West London

If you are looking to get into a company where you can grow, the Office Administrator role is the perfect place to start. You will have a fantastic insight into both Sales and Lettings and the nitty gritty of how the business functions work.
With ongoing training, you will you learn how to coordinate your own office and meet the needs of the people around you. From chipping in with Marketing projects, collating and updating sales pipelines and reports, to meeting and greeting everyone who visits your branch; you will understand the business, and our customers, inside out.
As a representative of the brand, you will ensure every costumer's experience is exemplary and your office presentation is always at the highest standard. You will ensure all office administration is completed accurately, in a timely manner and to a consistently high standard in line with company policy and procedures and all relevant regulatory and legal requirements.
Key Responsibilities:
Answer the telephone in accordance with company service standards and forward calls to the relevant colleagues
Where required, prepare Viewing Packs so your colleagues have the information they need to attend their appointments fully prepared
Ensure all post delivered to the office is sorted and distributed to the relevant colleague and all outgoing mail is prepared, franked and taken to the Post Office in time for the last collection
Maintain and replenish, as necessary company stationery and office supplies and act as a point of contact for all issues relating to office equipment in the branch.
Monitor the content of the office generic email and voicemail accounts daily and on a regular basis
Produce letters and other relevant documentation in follow up to valuation and instruction appointments ensure that these are sent out within 24 hours of the appointments taking place
Assist with diary management ensuring all absences are recorded accurately in the HR Hub
Creating Sales Memorandum of Sales to accepted offers.
Skills and experience:
Knowledge of the Sales & Lettings process desirable
Working knowledge of RPS or similar desirable
Precise attention to detail, processing high volumes of work accurately yet to deadline
Excellent customer service skills
The ability to prioritise and manage pressure
Company Benefits
- Generous reward packages with uncapped commission
- Fast track career options
- Pension contribution scheme
- Comprehensive training programme from apprenticeship to industry qualifications
- Team and social events
- Birthday day off
- Generous holiday allowance, 25 days+ (including extra days for long service)
- Paid day off to volunteer at the charity of your choice
- Wellbeing support
- Beauty and fitness discounts
- Enhanced Maternity and Paternity
- Season ticket loan
- Cycle to work scheme including Forest bikes