Office Administrator / Tenancy Progressor

My client is a leading real estate agency specialising in residential property sales, lettings, and property management services in South West London. They are currently seeking a highly organised and proactive individual to join their team as an Office Administrator / Tenancy Progressor. This role presents an exciting opportunity for someone with excellent administrative skills and a passion for delivering exceptional customer service within the real estate industry.Responsibilities:Office Administration:Manage the day-to-day administrative tasks of the office, including answering phones, responding to emails, and handling correspondence.Maintain office supplies and equipment, ensuring availability for daily operations.Assist with scheduling appointments, meetings, and property viewings for clients and staff.Assist with booking in photography and floorplans, EPCs etc.Tenancy Progression:Oversee the tenancy progression process from start to finish, ensuring a smooth transition for both landlords and tenants.Liaise with landlords, tenants, and third-party service providers to facilitate the tenancy agreement process, including referencing, contracts, and inventory checks.Coordinate property inspections, check-ins, and check-outs, documenting findings and ensuring compliance with relevant regulations.Customer Service:Provide excellent customer service to clients, addressing inquiries and resolving issues in a timely and professional manner.Act as a point of contact for landlords and tenants, maintaining positive relationships and ensuring their needs are met throughout the tenancy process.Database Management:Maintain accurate records and databases related to property listings, tenancy agreements, and client information.Update property portals and websites with current listings and relevant information.Compliance and Documentation:Ensure compliance with relevant laws, regulations, and industry standards related to property management and tenancy agreements.Prepare and review tenancy agreements, ensuring accuracy and adherence to legal requirements.Requirements:Proven experience in office administration or a similar role, preferably within the real estate industry.Strong organisational skills with the ability to multitask and prioritise tasks effectively.Excellent communication and interpersonal skills, with a customer-centric approach.Knowledge of property management and tenancy agreement processes is desirable.Proficiency in Microsoft Office Suite and experience with database management systems.Ability to work independently as well as part of a team in a fast-paced environment.Attention to detail and a proactive attitude towards problem-solving.
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