Occupational Health Receptionist/Administrator (NHS AfC: Band 2) - Occupational Health - East K[...]

Occupational Health Receptionist/AdministratorNHS AfC: Band 2
Main area
Occupational Health
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part timeFlexible working15 hours per week
Job ref
344-5404COR
Site
Kent and Canterbury Hospital
Town
Canterbury
Salary
£22,383 per annum
Salary period
Yearly
Closing
19/05/2024 23:59
Job overviewWe are looking for an enthusiastic and self-motivated individual to join our Occupational Health (OH) Department. Based at our Kent and Canterbury site, the post holder will be required to travel between all Trust sites as part of their role.The OH Department provides a range of high-quality OH Services to staff at East Kent Hospitals, alongside supporting staff in other local NHS, public sector and commercial businesses. The reputation of our services relies on delivering a first-class service and the ideal candidate will have good administration skills and previous experience of customer service.Main duties of the jobThis post provides full administrative services to the Occupational Health Team, working with East Kent Hospitals University Trust staff, and other NHS clients within Kent to include Income Generation Clients. Working for our organisationWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Detailed job description and main responsibilitiesUndertake Reception duties on a daily basis. All callers to be treated with tact, discretion and courtesy, this will require the ability to exercise judgement when dealing with Trust Staff and Income Generation Clients needs when providing non-clinical information. To maintain confidentiality at all times.Answer telephone enquiries, take messages accurately; give information and advice (non-medical) in a manner responsive to the client’s needs and in accordance with trust process.To process email enquiries received in the OH email accountsTo process documents received via the OH PortalMake appointments for staff as directed using , ensuring maximum use is made of all clinical appointments and relevant documents are available to enable clinical decisions to be made.To undertake photocopying, scanning, sort and accurately circulate mailAccurate and timely data entry, electronic filing of OH medical notes using WinDip Software, and retrieval of notes as required.Incoming and outgoing correspondence to be dealt with in an appropriate manner, using standard formats where indicated.Assist in collection, collation and presentation of data for research/statistics as appropriate for decision-making and allow for forward planning of future services.Ensure that stationery supplies are adequate and notify Administrator as and when re-stocking is required. Accept deliveries and ensure they are signed for.Assist in the support of OH client portal to ensure client service satisfaction is maintained.Provide cross site cover during periods of absence.To undertake any other duties as appropriate to Band 2 criteria in order to fulfil the requirements of the serviceTo undertake any training relevant to the post including mandatory training.To develop and maintain good working relationship with colleaguesTo suggest improvements in services and procedures wherever possibleThe Post Holder will ensure compliance with the Trust’s Risk Management Policies and Procedures. These describe the Trust’s commitment to risk management, the recognition that or aim is to protect patients, staff and visitors from harm and stress that all staff have a responsibility to minimise risk.Person specificationEssential and DesirableEducated to GCSE level with A-C grades in English and Maths or equivalent qualificationsKnowledge of microsoft office packagesKnowledge of general Office proceduresAbility to remain calm under pressureExperience of NHS processes and proceeduresKnowledge of Occupational Health systems e.g. eOPAS/CITOFilmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work,there’s never been a better time to join us. To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.We operate a no-smoking policy on all our sites and grounds.You can search for and apply for roles directly on our website.If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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