NOC 1st Line Engineer

Job Description
NOC 1st Line Engineer
This is a fantastic opportunity to join a well-established and highly ambitious provider of leading-edge IT infrastructure services. You'll be taking on a challenging, progressive role, aligned to key customers and working in a fast-paced and varied environment.
The company places great emphasis on allowing people to develop their skills and broaden their horizons and can offer fantastic career opportunities as well as a great range of benefits.
The role includes shift work: day shifts being 6am to 6pm and night shifts being the reverse. You'll be working 4 days on, 4 days off. You'll need to live within commutable distance and have your own transport, owing to lack of public transport options out of hours. The role is entirely site-based.
NOC 1st Line Engineer - responsibilities
Investigate and resolve customer incidents, keeping ticketing system fully updated
Using suitable software (PRTG, SolarWinds, RMM, FMC etc) to monitor networks & equipment
Acknowledge and deal with all network alarms and events, resolving or escalating as needed
Providing smart hands services as needed: visual inspections, cabling etc, within the data centre
NOC 1st Line Engineer - requirements
At least 12 months' experience in a NOC or Service Desk environment
Experience working with Cisco networking equipment - ideally to CCNA level
Excellent customer support and communication skills
Firewall and/or Security Event management experience would be a plus
Must be prepared and eligible to go through Security Clearance (this is essential)
#J-18808-Ljbffr