Night Supervisor

Company Description Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotlands most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description Job Title: Night Supervisor
Location: St Andrews, Scotland
Contract: Permanent, Full-time
We have a rare opportunity for a Night Supervisor to join our fantastic Front Office Team. As Night Supervisor, you will oversee and supervise overnight services and security of guests and property in the absence of the Night Manager.
A little bit about what you will be doing:
Provide operational supervision during the night and quality service to the standard experienced during the day
Act as a point of contact for all guests during their stay and undertake Duty Management responsibilities at the resort.
Ensure the effective follow up of all guest requests as dictated by the Fairmont standards
To assist Night Manager in the training and development of the team and ensure that all things positive and negative will be handled in a discussion/conversational manner as per company policies. This will be performed via the creation and implementation of Standard Operating Procedures, one on one colleague reviews, discussion forms, and on-going departmental training
Qualifications A minimum of 2years of experience in a similar role
Excellent English, both verbal and written
Excellent presentation and customer relationship skills
Energetic and passionate to work
Innovative approach to work
Additional Information Employee benefit card offering discounted rates in Accor worldwide
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Shuttle to and from St. Andrews
Meals on duty
50% off F&B
Discounted B&B stays
Discounted Spa treatments
Access to gym and pool area
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

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