NIGHT PORTER

Tronc typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK
Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.
Key Responsibilities
Provide an exceptional guest experience from check-in to check out
Ensure the safety and security of guests and the hotel during the night by conducting regular walk abouts throughout the hotel, checking that doors are locked, fire doors are closed and that there are no health & safety hazards
Ensure a presence on the front desk throughout the night
Ensure guests requests are delivered with efficiency and effectivity
Ensure that public areas are maintained clean, neat, and tidy.
Liaise with the Day team to ensure effective handovers
Provide overnight cover in absence of the reservations team
Provide our guest's a night porter service during their stay
Be personally responsible for application of Health and Safety Hotel Policy
Work cohesively with the management team to achieve out shared goals
Engage with the Reception, Reservations, and the Housekeeping team
Key Skills, Qualities & Experience
Hands on approach to work, always being productive and looking to improve
Enthusiastic about delivering great customer service to all our guests at Grantley Hall
Detail orientated and drives standards
Possess a positive attitude and a desire to learn
Ability to meet deadlines and work under pressure
Friendly, courteous and helpful with excellent communication skills
Motivated to go the extra mile for guests and colleagues
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

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