Night Porter

Working with us provides great benefits, including:
Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
50% off Food & Beverage at all our Hotels & F&B Venues
Spa Discounts at our venues with a Spa
Retail, Cinema & Leisure Discounts
Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more!
Monthly Star of the Month Awards
Long-service Awards, that start after 1 year of service
Recommend a Friend Incentive Be rewarded for referring someone you know!
Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
Pension Scheme
Other incentive programmes that run throughout the year
About the role
The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. Youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, youll also create the warm atmosphere that makes our guests feel at home in any location.
Youll also be responsible for the security of the hotel and its guests overnight, as well and completing a number of administrative and preparation duties. This could include night security checks around the hotel, room service from our night menu, setting up of service areas (such as breakfast, or conference and banqueting), and basic cleaning tasks. You'll also handle cash/credit transactions and complete/ support in completing, cash/car reconciliation for the hotel.
About you
The successful candidate will have previous reception and night working experience ideally within a hotel environment. Experience with Opera PMS is advantageous.
Excellent written and spoken communication skills
Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
High attention to detail and accuracy great at managing ones own time
As you may be working alone, or as part of a small team, its important you also work well under your own initiative
About us
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
A modern hotel in the centre of Wakefield, Holiday Inn Express® Wakefield hotel is a five-minute walk from Wakefield Westgate Station. A train can whisk you to Leeds in 15 minutes, York or Sheffield in under an hour.
Benefits:
IHG Staff Rate Scheme
IHG Friends & Family Rate
IHG Brand Training
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Cycle 2 work scheme*
(* Applies to positions above minimum wage)

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