Night Manager

We are looking for an unflappable, confident
Night Manager to join us.You’ll be responsible for leading a team that makes sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not.
The Hoxton, Holborn is our home in The City, just a stone’s throw from the West End. The building, once home to the BT exchange, is part-listed and now houses 220 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Rondo.
What you’ll do…We’ve got a popular bar and restaurant, so the role is very varied but here’s an overview of what we see you doing in this role…Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiriesWorking with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancyProactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they ariseLead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questionsWhat we’re looking for…Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eatPrevious experience in hospitality is an advantage but not a mustPeople who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfullyIndividuals. You’re looking for a place where you can be you; no clones in suits herePassion for hospitality – whether that’s a drink, a meal, an event or a bed for the nightYou’re all about having a positive impact on the people you interact with, leaving them with a memorable experienceYou’re not precious. We leave our egos at the door and help get stuff doneYou’re up for doing things differently and trying (almost) everything onceIf we got stuck in a lift together we’d have a good time and share a few laughsYou want to be part of a team that works hard, supports each other and has fun along the wayWhat’s in it for you…28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.Treat yourself once in a while with lots of retail & hospitality perks through our partners.Enjoy a free night at The Hoxton and a meal for two when you first start with us.Goes without saying, but we’ll feed you during your shift.Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!Lots of opportunity to progress and switch it up as part of a global family of brands.Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.Extra time off to volunteer with one of our partner charities.Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!Enhanced family leave for when you’re expanding your family.An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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5. Across The Hoxton, at every level, in every community and every step of the way, “we’re in it together” means everything to us. Describe what it means to you? *
6. Over the last year (and during the pandemic), how have you spent your time, what have you made your priority and what did you learn about yourself? *
7. Imagine it is the end of your day, it is rush hour, you need to get the train home, you are on a packed platform with everyone else, what do you do? *
8. We believe in making a positive impact for our guests and colleagues, what do you believe are the key ingredients to delivering great service and experiences for our guests and each other? *
9. How did you hear about this role? *
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10. If you have been referred by an existing employee, please let us know their name below.
11. Do you have the right to work in the UK? *
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12. Optional Upload (e.g., CV or Cover Letter) . We accept .pdf, .doc, and .docx formats.
13. We know that applying for a new role can sometimes seem overwhelming and make people feel nervous, which is why we’re committed to making our recruitment process as inclusive as possible by doing everything we can to make you comfortable. If there is anything we can do that would allow you to be yourself and really shine throughout the process, then please let us know.
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