Night Manager

A lifestyle Hotel based on London’s eccentric South Bank. With 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames. We are currently seeking a proactive and dedicated Night Manager to oversee our hotel operations during the night hours, ensuring a seamless experience for our guests.Responsibilities:Manage and oversee all hotel operations during the night shift, ensuring all departments are functioning efficiently and effectively.Provide leadership, guidance, and support to the night team, fostering a collaborative and motivational work environment.Ensure guest satisfaction by maintaining high standards of service and resolving any issues that arise during the night promptly and professionally.Monitor the hotel’s security protocols and handle emergency situations as they arise, ensuring guest and staff safety at all times.Conduct regular walk-throughs and audits of the property to ensure everything is in order.Manage and report on any incidents or accidents, and provide necessary follow-up.Prepare and review reports on nightly activities and important occurrences for senior management.Handle guest check-ins and check-outs, ensuring they are carried out efficiently and that any guest requests are accommodated.At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:Guest experience including dinner and drinksFive complimentary nights a year at any of our hotelsFriends and family discounts across our hotels50% discount in our restaurants and barsDiscounts in our spa and cinemaContribution towards Health - Cash Plan2 days paid volunteering leave per yearLife AssuranceLength of service incentives (additional holiday)Bespoke training programmesFree meals on dutyIncentives such as Ride-to-Work and season ticket loanQuarterly employee award ceremony and company staff parties
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