Night Manager

About The Role
Summary & Purpose of the Role
The main purpose of the role is to provide operational management of the night shift for the estate including all planned and reactive tasks together with Statutory compliance obligations.
Management of the Security and Cleaning night teams to ensure all security and cleaning KPI's and services meet the demands of the contract and estate criteria. Responsibility for ensuring a safe, secure, and clean estate and the quality assurance of subcontracted works when required. Provide leadership and direction, to assure that the IFM company standards and policies are followed and maintained to a high standard and in line with client expectations.
Job detail:
Responsible for ensuring that all processes and procedures appertaining to Security best practice and general Cleaning practices are always adhered to, in line with company directives and client needs. Whilst adhering to Health, Safety, Environmental, Quality and SIA compliance standards and client expectations.
Manage and monitor activities of all employees on site, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, IFM policies and procedures, providing coaching, corrective training when required.
Always maintain a professional and high-quality service-oriented environment.
Act as the manager on duty for the estate dealing with any complaints, problem-solving, disturbances, special requests and any other issues that may arise
Manage the estate night shift, ensuring all employees perform the tasks assigned to them and coordinate both security and cleaning team’s activities effectively.
Brief the night team on all upcoming activities and expectations for the shift ahead.
Support in the development and management of an annual budget for the delivery of services on site.
Manage and develop a team of night security and cleaning staff and support personnel to provide and deliver a planned and reactive tasks
Support in the development, implementation, and management of plans for emergency / disaster control for areas of responsibility.
Utilise FSI Concept CAFM system for the raising of Reactive jobs, completing of PPMs, Scheduled, Patrol and Reactive tasks
Ensure compliance with all statutory requirements, update and maintain KPI’s, KSC’s and logbooks where required.
Ensure compliance with all health and safety requirements and safe working procedures on both a security and housekeeping front. To ensure all work is carried out in a safe, proper and thorough manner considering Health, Safety, Environmental & Quality legislation in line with ISO:45001ISO:14001,
Incentive FM & Client policies and procedures in line with the ISO:9001 Quality and company Operations Manual requirements.
Establish and maintain a technical library of procedures, compliance certificates and all relevant documentation for the site night cleaning responsibilities.
Ensure the implementation of the contractor management scheme for the delivery of services on site by third party contractors including the compliance with the permit to work procedures
Maintain a close working relationship with the client and Contract Manager.
Support the Contract Manager to maintain an effective asset maintenance and lifecycle replacement plan for the cleaning equipment on site.
Provide financial administration support, prepare monthly payroll submissions totime sheets and salaries.
Attendance Management, monitor and record all employees time sheets / overtime / holiday / sickness and absence in line with the Bradford matrix process
To manage and control all consumable ordering of stock for the night teams and to control distribution of this stock.
Rota and time Management - to ensure all shifts are covered adequately to complete the daily, weekly, and other periodical tasks and duties in line with client expectations .To review the rota’s regularly to ensure that they are still appropriate to cover the workload
To monitor and check all night work both internally and externally to ensure that the work is being completed to pre-determined standards throughout and in a safe manner
Monitor and report on all activities, providing relevant management information via either written reports or through the iAuditor and Concept system applications.
Ensure all equipment is maintained to manufacturer’s recommendations and full working order complying with Health and Safety regulations.
Attend Team meetings; liaising with other departments and management to perform duties and aid overall business needs.
Attend training, for both self and team, and to develop relevant knowledge and skills.
At all times to follow through any managerial instructions.
To ensure all work is carried out in a safe, proper, and thorough manner, considering Health and Safety legislation, IFM policies and procedures and RAMS.
Maintain confidentiality in all aspects of client and staff information in line with GDPR Regulations.
Person specification:
A strong experience of working within both a security and cleaning environment, along with significant experience in the field of operations management (premises management, Health & Safety work, etc.) in a professional capacity, including project management, devising & reviewing policies & procedures, and initiating and undertaking risk assessments and action plans, is a requirement for this role.
Previous work within a customer facing environment is beneficial for this position along with exceptional people management and administration skills, which will also be very advantageous.
Specific competencies within this general requirement include the following:
SIA door supervisor licence (preferable), we will pay for course and licensing for exceptional candidates
Ability to articulate thoughts into clear and concise written and verbal communication.
Outstanding leadership skills: inspiring interpersonal effectiveness to lead team, train talent and effect change; willing and able to be a “doer” and “influencer”
Competent security and housekeeping industry knowledge
Experience in using a CAFM system desirable
Excellent time management organisation and focus on ability to prioritise and multitask, with abilityto focus on detail
Experience at management level within facilities
Relevant H&S Qualification, IOSH managing safely minimum but can be provided, with a view to working towards NEBOSH
IT literacy skills in MS Outlook, Word, Excel and PowerPoint
Experience of working and building partnerships with clients and employees.
Sound knowledge of COSHH regulations
Articulate with the ability communicate effectively with the clients and the IFM site team.
An organised individual who can demonstrate a record of planning and managing workflows
Be able to demonstrate an understanding of high-quality service delivery and their impact on this delivery.
A competent knowledge of KPIs and how to manage their teams effectively to achieve consistently high levels.
The ability to be agile and flexible to meet the needs and demands of the role
Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail.
.About Us
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
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