Night Manager - Culloden Estate and Spa

Night Manager - Culloden Estate and Spa
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Night Manager at the exclusive Culloden Estate and Spa.Supported by our inspiring Deputy General Manager, Aron Logan, you will provide leadership to our Night team, ensuring the smooth management of reception. We want to help you to develop your skills and offer an extensive range oflearning and development opportunities.The successful candidate will have experience working nights and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. A typical shift pattern is 11pm to 7am.In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here.The company reserves the right to apply enhanced short-listing criteria.To find out more about Hastings Hotels and what our company offers please visit Hotels is an Equal Opportunities Employer.
About the role
To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night.1.To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.3.To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to profitable performance of the night duty function, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.4.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.5.To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.6.To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.7.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.8.To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.9.To ensure you and the team assist guests with any reasonable request for hotel services10.To ensure you and the team respond to complaints and find the appropriate solution.11.To ensure you and the team take responsibility for the security of the hotel and relevant storage areas.12.To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.13.To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.14.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.15.To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.16.To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs.17.To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.18.To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.19.To carry out Duty Manager duties as required.20.Any other duties as required by Senior ManagementAbout YouYou will have previous night experience, some of which has been gained at a management level.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
Excellent communication, numeracy and IT skillsCustomer care experience Smart well groomed appearance Exceptional attention to detail Work well under pressure and be a team playerA right to work within the United Kingdom Educated to GCSE Standard or the equivalent including English and Maths
Desired Criteria
Hold a third level qualification Previous hospitality management experience
Skills you'll need
HospitalityBar ServiceSupervisory Skills
#J-18808-Ljbffr