Night Duty Officer

Community Response Officer (Nights) Stoke-on-Trent £26,910 a year
Full Time 40 hours per week
Permanent
Our client is looking for a Community Response Officer (nights) to provide an efficient, responsive, and holistic housing management support service for customers living in their semi-independent and community homes during the night. Youll be a point of contact for out-of-hours housing and customer related issues in the community. Make sure that our clients semi-independent and community properties are safe, secure and in a state of good repair during the night.
Deal with enquiries from customers, members of the community and external agencies.
Conduct night visits and property inspections to make sure the impact of any anti-social behaviour is minimised.
Work efficiently alone and collaborate with other teams to make sure customers achieve the best outcomes.
Maintain a high standard of record keeping, making sure that all relevant forms and databases/administration systems are kept up to date.
Experience working in social housing, care, drug and alcohol services or dealing directly with the public and/or customers in a busy service environment.
Experience dealing with complex and difficult behaviours in relation to people experiencing multiple disadvantages, homelessness and/or risk of homelessness.
Experience of working with policies, with a clear understanding of confidentiality and professional boundaries.
Full UK driving license with access to your own vehicle for work.
Help our client give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Stoke #Nights #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis