Night Auditor

As a Night Auditor at Secret Bay , you'll play a crucial role in our operation's nighttime efficiency and guest satisfaction. This position demands a blend of financial acumen, customer service excellence, and the ability to work independently, ensuring our 6-star hotel maintains its distinguished reputation around the clock.ResponsibilityPerform end-of-day accounting and financial reconciliation.Audit and verify all revenue streams, including adjustments and postingsProvide superior customer service, addressing guest needs and resolving issues promptlyCheck-in late-arriving guests and assist with check-out processes as neededGenerate and distribute daily reports to hotel managementEnsure the security of the hotel during nighttime hoursCoordinate with morning staff to ensure a smooth transitionManage reservations and provide information to guests about hotel services and amenitiesExperience and QualificationsProven experience in a night auditor role or similar position in the hospitality industryStrong understanding of accounting principles and financial reportingExcellent customer service skills and the ability to handle guest issues effectivelyHigh degree of independence with the ability to make decisions in the absence of managementDetail-oriented with strong organizational and multitasking skillsProficient in hotel management software and Microsoft Office SuiteGood communication skills, both verbal and writtenAbility to work overnight shifts, weekends, and holidaysDiscretion and confidentiality in handling sensitive financial informationCommitment to upholding the standards of a 6-star luxury hotel environmentBenefits and OthersSubmit your cover letter and resume including the names of two (2) past employment references to: ##### . Specify in the subject line " Application for: Night Auditor "You are expected to hold all information acquired as a result of your position at the hotel in strict confidence, and a breach of this condition may result in irreparable damage to the hotel. This confidentiality requirement applies during and after employment with the hotel. This applies to any and all information regarding the hotel, its guests, its employees and officers, its partners and other stakeholders, compensation, financial, business, marketing, strategies, budgets, plans, product, service, concept, designs, menus, recipes, brand, architecture and any such information.Spectacularly sited on a clifftop promontory where the rainforest meets the sea on Dominica, the “Nature Island” of the Caribbean, Secret Bay is among the leading boutique resorts in the world and an acclaimed Relais & Châteaux property. The secluded six-star, all-villa resort consists of elegantly appointed, residential-style villas, each with a private plunge pool and dedicated villa host, on-call concierge, chefs and guides, access to a secret beach and transformative experiences curated specifically for each guest.Conceptualised by celebrated architect Fruto Vivas, Secret Bay’s award-winning villas are world-renowned for their artful fusion of high design and local craftsmanship, forming open-air luxury residences amid nature’s lush embrace. As a Green Globe certified resort composed entirely of sustainably-sourced materials, Secret Bay exists in a beautiful equilibrium of responsibility to its environment and commitment to guest comfort.Secret Bay’s luxurious resort amenities complete the most unrivaled island escape. Begin your day with a rejuvenating yoga class at the riverside Bwa Mang Wellness Pavilion, grab a paddleboard from the Zamann Watersports Hut for a day of fun on the water, find peace at the treetop Gommier Spa, delight in hyperlocal cuisine at our open-air Zing Zing restaurant and cap your evening with cocktails on the cliff edge Vetiver Sunset Deck overlooking Secret Beach. This is, truly, paradise found.Both within and beyond resort grounds await a host of perspective-shifting, life-altering experiences. Whether you choose to journey “within” alongside our seasoned healers, explore the living, breathing rainforest or rappel into the depths of the island on a waterfall canyoning adventure, guests are guaranteed to leave Dominica forever changed.
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