New Enquiries Paralegal

The Personal Injury and Clinical Negligence teams aim to consolidate their position as leading serious injury claimant practices in the country and to continue to secure high-quality instructions, acting only for clients who have sustained serious life-changing injury – in particular brain and spinal cord injury.
At an exciting time for the Personal Injury and Clinical Negligence departments, we are looking to recruit a dedicated New Enquiries paralegal to support the existing and growing teams.
Duties:
Receives all new enquiries via email and telephone
Forwards new enquiries in relation to catastrophic injuries to the relevant partners
When the nature of a prospective client’s injury is unknown, liaises with them via telephone/video call to seek further information regarding the details of their injury and understand their concerns
Where a prospective client’s claim would not meet the firm’s value bar, prepares preliminary advice and signposts them to alternative law firms
General administration, including filing, supporting internal processes and supporting the team’s partners
Contributes to department activities, such as business development initiatives (e.g., drafting articles/presentations) and internal know-how/training sessions
Undertakes other ad hoc duties as required by the team
Job Skills Required:
Essential: full completion of either the LPC, SQE1 or bar course and at least a 2:1 at undergraduate level
Excellent typing and IT skills, including good working knowledge of Microsoft Office Suite (Word, PowerPoint, Excel and Outlook)
Business Development and Financial skills:
Understands client needs and displays an appropriate sense of urgency
Demonstrates general commercial awareness and vision, helps to build client relationships through pursuing own business development/marketing initiatives
Assists with and/or attends social, fund-raising or training activities
Represents the firm appropriately, develops own professional network and raises personal and firm profile
Knowledge-Sharing Skills:
Makes use of the firm’s collective knowledge resources, promotes internal knowledge-sharing
Attends and contributes towards know-how or team meetings
General Skills:
Well organised, uses initiative, prioritises appropriately, applies self, shows attention to detail, manages own workload and meets deadlines
Demonstrates excellent communication and interpersonal skills (respectful, positive, articulate, professional and sympathetic)
Delivers helpful internal services with a “can do” approach, shows commercial awareness and represents the department/firm appropriately
Shares information and ideas
Accepts and follows instructions, listens, makes notes, questions appropriately, co-operates
Shows sound judgement and decision-making skills; acts within boundaries
Shows commitment, passion and enthusiasm
Is a respectful, reliable and supportive team player
Reflects the firm’s culture