New Business Advisor

We have a fantastic opportunity for a New Business Advisor to join the Customer Care team on a 12 month fixed term contract.

In the role you will be the first person that the customer speaks to whether it is over the phone via email or through the website.

You will find out from the customer about their need for the product. Questions like where is it going and where do you need it. From this fact-finding you will be able to advise on whether Stannah can help and if so, you will book an appointment for a Sales Consultant to visit them.

To be a successful New Business Advisor you will have great listening skills to understand customer concerns and offer solutions to these problems. As well as an empathetic and caring approach to sales.

Working Pattern:

The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09:00 17:00.
Your shifts will be on a rota basis working 5 days (37 hours) over a 7 day period

Responsibilities:

• You will communicate and build rapport with customers by phone and email and capture the detail of the communication on Stannahs systems.
• You will schedule a Survey appointment with the customer and book the appointment in the Consultants diary. You will book these appointments considering Google maps so that the Consultants time is scheduled as efficiently as possible.
• When the web enquiries arrive you and the team will contact the customer to discuss the enquiry.
• You will handle this communication with care and sensitivity, giving the customer a high-quality experience.
• You are a key contact to the Sales Consultant team. They will contact you for further customer information or with any queries about their diary of appointments with customers.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Company Sick Pay
• Enhanced maternity and paternity provision
• Free parking

Appropriate right to work must be held by applicants. Sponsorship is not available.

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

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