Our client is recruiting a New Build Property Manager position responsible for monitoring terms of contracts and standards being delivered by management companies across the South East patch.
You'll bring an existing knowledge and experience of customer focus, block management or aftercare to the role and will be dealing with complex estate issues, managing agent relationships and ensuring residents receive excellent aftercare and estate services.
Our client is a Registered Provider operating across England and backed by one of the largest institutional investors in the world.
They provide a new approach to affordable housing that enhances traditional models while putting residents at the centre of the business, bringing together Senior Executives from Housing Associations, the public sector & institutional residential management who have successfully provided homes for over 100,000 families across the public & private sectors in previous ventures together.
As the Property Manager, you'll be travelling to sites, meeting key personnel and staff, fostering and creating new relationships.
Key duties include:
Be the key relationship manager and contact for management companies who have been appointed by the developers to provide estate and communal services on estates.
Develop and hold a detailed understanding of the organisations management company contracts and monitor these to ensure the best possible service is delivered.
Regularly monitor and Inspect blocks and estates across the UK, in line with the service standards set out in the management agreement whilst observing health and safety requirements.
Work alongside the service charge team to establish if costs have been reasonably incurred and billed in line with covenants stipulated in the lease and any relevant legislation.
Develop and maintain relationships with resident management companies (RMC's) across the UK. Meeting key members as and when required.
Create and deliver a robust monitoring system for estate and/or block inspections and utilising feedback from residents to ensure standards are being delivered.
Actively manage any disputed or complex issues with management companies, residents, MP's and staff to progress cases, provide regular updates and bring them to a timely and satisfactory conclusion.
Support both the Head of Resident Services & Head of Contracts to monitor the performance of our client's main managing agent and their delivery of the contract standards on the estates, blocks and communal areas. This will be through attending sites, quality checking that standards are being maintained.Profile
The idea candidate will have experience in a similar role, having been successful in either a block management, resident liaison or aftercare manager role. You'll be:
A confident communicator, comfortable holding management companies to account, having difficult conversations whilst maintaining relationships.
Understanding of legal lease structures
IRPM or ARMA Membership, or the ability to undertake the necessary training
Good knowledge and experience of management company monitoring and management.
Sound understanding of property maintenance and defects
A full UK Driving License and access to a vehicle.
Experience in developing and implementing processes for effective management company monitoringJob Offer
In return, our client can offer:
Extremely flexible working
Strong benefits & perks
All travel expenses paid
Excellent career progression