New Build Aftercare Coordinator

New Build Homes Aftercare Coordinator
Hybrid role
working from home, our office at One Strawberry Lane (Newcastle Upon Tyne) or our Leeds office, and on our development sites
Permanent, full time (37.5 hpw)
£24,750 to £28,208 per annum (depending on skills and experience) and great benefits including Health Cash Plan
Home, a place where you belong
Join us in our fantastic role of Aftercare Coordinator, where youll deliver a smooth and seamless aftercare service for our customers following the purchase of their new home. Make a difference as you ensure our customers receive outstanding experience from their move in day to the end of the warranty period, supporting us to achieve 5-star HBF rating.
If you fancy working alongside a brilliant team and to continue to develop your own career as you grow with us, then read on
Typical day as an Aftercare Coordinator
Using your eye for detail to follow up on any defects reported by our customers, development or sales teams on our newly built Persona homes.
Check on progress of defects and snags with contracting partners to ensure satisfactory completion within service level agreements and updating relevant systems.
Support our teams as sites approach completion to ensure smooth handover to our customers and through aftercare with home and regular site visits.
Analysing and reporting any trends in defects using your technical ...