Network Engineer

We have an exciting opportunity for a Network Engineer to join the Infrastructure team within Unified Communications department at Cambridge University Hospitals NHS Foundation Trust. The Infrastructure team has a broad role in enabling communication across the hospitals. This includes telephony, mobile and unified communications services as well as infrastructure supporting IT services for these highly regarded hospitals.
The Network Engineer role is responsible for the day-to-day technical support and service delivery of all products and services supported by Unified Communications, including 10,000+ voice extensions, 100 cab rooms, a 1st/2nd line service desk capability, as well as the voice network upgrade and transition of core telephony platforms.
The role is based on site full time within Unified Communications and reports to the Service Desk Manager.
Main duties of the job
To be responsible for day-to-day technical support of all products and services provided by Unified Communications.
To support the Service Desk Manager, in close cooperation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of strategy and programmes of work.
To take part in the duty engineer arrangements for the team, and to support the duty engineer and Service Desk Manager when required to do so, so that a consistent level of technical support is provided to the organisation.
To be part of an out-of-hours on call rota, attending site to resolve faults and issues where required.
Contribute to the preparation of project plans, reports, quality improvement processes and development work to cost and time targets as agreed with the Service Desk Manager.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
This vacancy will close at midnight on the 25th April 2024.
Interviews are due to be held on the 9th May 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
Standard level General Education, GCE/CSE/GCSE or equivalent qualification.
Project Management.
Desirable criteria
Certificate in management.
Willingness to undertake professional development.
CCNA.
PRINCE2.
ITIL Foundation.
Experience
Essential criteria
Relevant experience in managing telephony, paging or IT systems in a large organisation.
Working in a customer service or front of house environment.
Experience of collaborative problem solving.
Working in a first or second line service desk environment.
Experienced in communicating with patients and the public to ascertain their requirements and expectations from their interaction with an organisation.
Desirable criteria
Experience of managing systems in an acute hospital.
Experience of managing contractors/contracts.
Working with ITIL methodology.
Experience of working with project management methodology.
Knowledge
Essential criteria
Able to understand the complexities of the role.
Sound knowledge of the requirements of an NHS organisation and associated service provision.
Desirable criteria
Understanding of NHS plan and its aims.
Understanding of Health & Safety.
Knowledge of voice networks.
Knowledge of desktop and application support.
Skills
Essential criteria
Ability to analyse complex data and information and present options.
Able to work on own initiative or under direction as appropriate.
Confidentiality and discretion.
Ability to prioritise own workload and multi-task.
Organisational ability.
Ability to establish effective relationships at all levels of the organisation.
Motivated and able to work autonomously or in a team.
Excellent written and verbal communication skills.
Adaptable and resourceful, able to work under pressure.
Self-motivated and proactive.
Additional Requirements
Essential criteria
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
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